• 1
  • Problem
  • Updated 3 years ago
I am using a Galexy S6. I get the same "retriving data" then " read timed out" also.My account info is all correct. I've recently changwes to windows 10.
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carl calcasola

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Posted 3 years ago

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Photo of AcuRite Kevin

AcuRite Kevin

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Hi carl calcasola,

Please ensure the Acurite HQ bridge is no longer subscribed to your Aculink account.  The AcuRite HQ data is shown in the software by default. Follow these steps to delete the AcuRite HQ data from your software:

1) Login to on a computer. After login, navigate to the upper right hand corner and click on the drop down menu by your e-mail address:
User-added image

2) Select "Follow My Friend's Bridge" from the menu.

3) Click on the red X on the left of the AcuRite HQ bridge MAC address (Location: Lake Geneva, WI):
 User-added image

4) Click the "OK" button to stop subscribing to this bridge.
          A popup appears click OK to unsubscribe from bridge