Is true the new ACCESS only supports 7 devices? I have a 5-in-1 and 3 separate humidity sensors. My new ACCESS cant find my 5 in 1 now

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How many devices does the ACCESS support?
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User820758

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Posted 3 months ago

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Jack Canavera

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7 devices are supported.  Does your Access see your humidity sensors?  Is it in the same place as your SmartHUB sat (assuming you had one)?
(Edited)
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User820758

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Thanks for the fast reply. Yes Access sees 3 humidity sensors but not 5 in 1. I’m reinstalling hub now just for 5in1. Had two hubs working previously. So I have a working system now, just just disappointed I didn’t look into Access closer. I assumed it would handle many more devices. Thanks again for your teply
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Jack Canavera

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You can access the Access splash screen if you know the IP address that your router has assigned the Access.  Go to an Internet browser and type in that address in the URL box.  The screen you will see has listed the devices that the Access sees and the relative signal strength.  If you see the 5-in-1 and it has a signal strength of 0, you might consider hitting the save and restart button on the screen.  This will reboot the Access and once restarted you might see the Access with a signal strength.  
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User820758

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I will check that out - thanks
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John Z

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User8,
Device count isn't the problem. A 5n1 counts as one device, so with the other 3 your total is 4, not 8.
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User820758

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Interesting... I was told otherwise previously, which is why I had to install two hubs. I was told I had 8 devices to accommodate
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Jack Canavera

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John is correct, the 5-in-1 counts as one sensor.  
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User820758

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Wow.... thanks guys. I’m sure Acurite tech told me I had to get two hubs a long time ago. I’ll try the splash screen route and see if I can get everything on the ACCESS
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Jack Canavera

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One advantage of two Access devices is that they will allow you to report to two different WU accounts.  Currently I use the SmartHUB to report my 5-in-1 and I use the Access to report my Atlas 8.  Gives me some redundancy.  I'm considering whether to add a second Access to replace the SmartHUB for the long term.  It allows for long term growth also if I decide to obtain more sensors.
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AcuRite Rachell, Employee

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Hello User820758,

Jack and John Z are correct, the Access can support up to 7 sensors and the 5in1 sensor is considered one sensor.  I can see that all of the devices mentioned are available to add on the AcuRite Access at this time.  Please let us know if you have any other questions, we are happy to assist you.  Thank you.