Is anyone there?

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  • Question
  • Updated 2 months ago
My problem is with my rain gage 02445SBDI  I cant talk to anyone or get an answer online 
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Joseph Vicic

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Posted 3 months ago

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Ledrak

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Joseph I'm not saying I or anyone else on here can help but if you don't state the problem that you are having no one can help.  Sorry just found your first post.  Do you have the ABC switches on both units set the same?  Have the two units paired?
(Edited)
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Joseph Vicic

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yes
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Joseph Vicic

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Batteries are new, switches are in same position.
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Ledrak

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Does the base show that its connected to the sensor?
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Joseph Vicic

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Yes
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Ledrak

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ok your saying that it does not show any rain fall, is the sensor level, and there is nothing stopping the tipping buckets from moving as water flows through?
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Joseph Vicic

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Yes it is level and the buckets are free. I am retired but I was a Facility Engineer for 40 years. I know this stuff.
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Joseph Vicic

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As I read the other post no one likes your item. I have to get this off my mind I am getting sick. I will throw it out.
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AcuRite Rachell, Employee

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Hello Joseph,
Please verify you are using the battery recommendations and try the troubleshooting steps listed below. Please let us know if this issue continues. Thank you.

Batteries:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4°F/-20°C) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

Hard reset:
- Bring both units side by side and remove all batteries, unplug display if it has an ac adapter
- Change the ABC Switch to a different setting and ensure that both are on the same setting. example - If on A, move both to C
- Place batteries into the outdoor sensor first
- Place batteries into display
- Allow units to sit side by side until they connect.