iOS (iPad) App several bugs with missing data.

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There are a number of bugs where the iOS app (newer iPad version) do not correctly handle missing data.  At least some of the behavior is inconsistent with the My Acurite web app.

  1. My 5n1 has been offline for a number of days.  On the Dashboard, the (!) triangles with the message no charts are available for the selected range (default: today). are missing.  When refreshing the page something pops up briefly but is no longer visible.  On the web app there are 5 (!) triangles.  They are all missing on iOS.  Note: the graph legend is -1,0,1 since there is no
  2. I have a tower sensor that the smartHub is not hearing.  (Why it's not hearing that tower sensor is a separate problem.)   Same problems as the 5n1, no triangle to indicate missing data.  Graph legend is 
  3. Numeric data is shown for both the 5-n-1and the tower sensor in the today view, even though it is several days old.  In my opinion, this out of date data is worse than showing no data, because it's misleading/wrong.   There is no indication of when this data is from! This is a bug in both the iOS app and the web app.
  4. In the charts view, the graph doesn't show, but there are no warnings of missing data. 
  5. In the charts view, the colored text boxes at the top show fairly random data when there is no data available.  Currently, in a temperature view, it is showing data labeled as 'pressure', but the data is shown as 32 degrees F.    If I switch between sensors, the top data boxes are left overs from the previous sensor when there is no data available.
While in an ideal world there should never be any missing data.  However reality is different.  These aren't tough edge conditions to test for.
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Rob Terzi

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Posted 2 years ago

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Dale G. Neuhard

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Have similar issues on my Apple phone app it doesn't show correct High/Low Temps for the current day. It shows the forecast temps for tomorrow.
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AcuRite Jennifer

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  1. If the 5n1 is offline there will be no charting information available for that time frame. If you select a time frame where the 5n1 was online you will be able to see the charted information.
  2. We can see that you have aa Five in one that is not transmitting, and 3 temperature & humidity sensors that are currently online. How many total sensors are you supposed to have?
  3. If you are looking at todays view then the readings would be from today. Can you please give us an example of old data you are seeing?
  4. Can you please send an example of where you are seeing no data? This could be because your five in one is offline. There will be no information to display. It will show the last recorded readings on the dashboard. If you go into charts & details you will get the triangle with the !.
  5. Can you please show us an example of what you are meaning?



Thank you for the information Rob, and we look forward to looking into this for you. Thank you. Have a good day!
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Rob Terzi

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@Acurite Jennifer - I think you missed my points.  I am expecting the data to be missing.  The problem is handling of the missing data in the iOS (iPad version) of the app has a number of bugs, where either the app isn't displaying any indication that data is missing/stale (dashboard), OR it's showing totally incorrect data (chart numeric summary).

When I get some time later, I will get some screenshots from iOS.
(Edited)
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Rob Terzi

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@acurite Jennifer:  See the above screenshot taken from an iPad,  taken when there was no 5-n-1 data for the current day since the sensor was offline for repair.   Note that the 5-n-1 temperature graph isn't present, which is expected, since there is no data.   However there are the following problems.
  1.  Other than the graph not being shown, there are no indications that there is NO 5-n-1 data for the current day.   The web version of My Acurite shows yellow alert (!) triangles and a message.  These are missing on iOS.  I believe this is a bug. 

    In the 5-n-1 boxes Humidity, Pressure, Dew Point, and Feels  Like on the My Acurite web version, there are also yellow alert triangles (!) in the 4 boxes.  These are missing on iOS.  I think this is a bug.  

  2. Text data (temp 61 , humidity 59%, rain 0.24 in , dew point 47) is shown for the 5-n-1, even though there is No data for today.   So when is this data from?  It's presumably the last actual reading, but it could be so long ago, that it is worse than showing no information at all.    I think it is a bug to show data that isn't from the current view -- today in this case.  I think the values should be blanked out.  This applies to both iOS and the web version.
(Edited)
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Rob Terzi

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Regarding the issues with charts view and missing data, Number 4 and 5 above:




Note - Similar to above the graph isn't shown.  This is expected because there is no data for the current view range.    However:

  1. There are no indicators that the data is missing.  So I believe the yellow alert triangle should be shown in the graph area.

  2. Note the text boxes that show temperatures and times.  These are showing times without dates that give the impression they are from today.  However since there is no data from today, the text boxes are completely misleading.
There is also a bug that the text boxes, when changing between charts show information from the previous chart when there is no data.   See the following screenshot which is the exact same chart as a above, but the numbers have changed.  The only thing that occurred between the two screenshots is that I changed to view a tower sensor and then changed back.   The new numeric data in the text boxes is left over from the other chart.

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Rob Terzi

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@acurite jennifer - Did you open AcuRite Case # 00459346 in connection with this?

I received the following email.

We hope that we have resolved everything to your satisfaction. If you have any further questions or concerns please respond to the most recent email received regarding your case. If you have not received a response from our support team please check your spam/junk folder. If no further action is required your case will close in 48 hours.
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AcuRite Jennifer

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Hello Rob,

I have a different case open for your suggestions.  The case that you are referring to looks like it has to do with an alert that was not detected until 14 hours after by a different representative. We are going to look into the information you provided above as well. The case that I have open for you is 00460757, and this has to do with the ideas and improvements you have suggested. Thank you. Have a great day!
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Rob Terzi

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My aculink/smarthub is having problems receiving again.   Before it was having problems with the closest sensor, the tower in the same room.  Now it's not hearing the 5-n-1.  

I noticed another edge case in the Dashboard graph in My Acurite Web.  Yesterday 10/31, there was no data for the 5-n-1 since the previous night.   The graph was showing the previous nites data with the right most legend ending at 12 am.  The graph was colored yellow instead of the normal blue/cyan.

However, there were no visible warnings of missing data other than the little red colored bar (the health indicator) next to the device label "Five in One". 

Unfortunately, I forgot to capture a screen shot.   Today I'm seeing the yellow triangle alerts with no graph as I would expect from previous behavior.
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AcuRite Jennifer

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Hello Rob,

Thank you for all the information. We are currently looking into this. We will update you once we have a resolution. Enjoy your day!
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Rob Terzi

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FYI, the 5-n-1 that was offline for 2 days, was brought back online by power cycling the aculink/smartHub last night.   Before powercycling, I checked the bars on the console which is 1-2 ft away from the smarthub.  It was showing 3 bars.   

my upgraded aculink with the new smarthub firmware seems to have a number of issues with receiving reliably.  Before the recent 5-n-1 problem, it was the tower sensor in the same room (2 ft away) that was offline for several days.
(Edited)
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AcuRite Jennifer

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Hello Rob,

The signal on the display is different then the signal you see on My AcuRite. The display provides data packets so if your display shows less than 4 bars it has missed a transmission. The smartHUB provides the signal from the sensor.  We would recommend pulling the smartHUB out as far from the router as you can and rotate it about 90 degrees. This may improve the signal strength. You also want to make sure that you have your sensors at least 3 feet from electronics such as microwaves, computers, radios, and televisions.  We are currently looking into the signal on My AcuRite, and will update users once we have further information. Thank you. Have a good day!

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