iOS and Android Charting - My AcuRite

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  • Updated 2 years ago
  • (Edited)
Archived and Closed

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Thank you forum members for continuing to post your findings while using our new platform. Your feedback is greatly appreciated and only helps us provide the best customer experience possible for all of you as we continue to improve and make updates to the platform. As an update to the recent experiences some of you have had with the charting saying "Not Found" in the evening hours our developers have discovered and replicated what you have experience and have a fix. This fix will take place in two phases with the first one happening tonight 9/02 after 7pm CT. We will be deploying a fix within the scripting on the back-end which will stop this from occurring for some users if not all for the moment. While this fix is in place we will be updating our iOS app within the app market for you to download at the earliest of Thursday 9/08 once all testing by developers and market place developers have been approved. As we continue to move forward working out these minor new platform bugs your continued feedback is to say the least crucial for our system to continue to grow and become the platform you all deserve for your Weather and Home needs.Thank you for your patience and continued honest feedback regarding your experience.Enjoy your holiday weekend! Thank You, Jeff Wysocki
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Jeff

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Posted 2 years ago

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Jim Lawson

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Jeff... what gives with no customer support.... was in the middle of a call yesterday and "bang" the call ended... no call back and when I called they said we are closed and this morning some "internal problem makes your folks not available...  and to check your service hours... which by the way are more than an hour ago.... snarthub weak signal...but my display is 5X5... think you sent me a faulty unit... but who can tell since you are not talking to me
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AcuRite Rachell, Employee

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Hello Jim,

It was a pleasure speaking with you yesterday.  If you have any other questions please feel free to ask.  Thank you and have a great day!
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Jeff

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Jim,We experienced a phone system outage corporate wide that began last night until 15 minutes ago. I apologize for this, the phone system is back up and working now. We are going to contact you at the phone number we have on file. If your unavailable we will follow up on email so you can let us know when you are and follow back up with you when the time works.Thanks - Jeff
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Adam

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Disappointed after migrating that the new app does not support my Samsung galaxy Note 10.1 Tablet. This was my primary device on the old app to check conditions.
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AcuRite Jennifer

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Hello Adam,

We will have a tablet version. We have not released it as yet, and do not have a release date yet. Thank you. Have a good day!
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AcuRite Rachell, Employee

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Hello Adam,

Our My AcuRite app on Google now supports Android tablets.  If you have a tablet, please download our the new application!  Thank you and have a great day!
(Edited)
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Nick Danas

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I have just migrated across to the new myacurite platform. I can see my new 5 in 1 dashboard data on my computers when I go to https://www.myacurite.com/#/dashboard.
The problem I have is that I cannot see any data from the new myacurite app on multiple iPhones.
I have disabled my bridge and my account from the previous program. I try and run the app but it closes itself immediately even though i have inserted my new login details.

Any ideas of what I may be doing wrong?
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AcuRite Jennifer

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Hell Nick,

If you are having a problem with the mobile application, please try the following steps.

Close all open applications and try to open My AcuRite.  If that doesn't work, then restart your phone, and then close all open applications. Try to open My AcuRite.  Thank you. Have a good day!
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Nick Danas

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I have tried what you have stated but the app still does not want to work.
I remove the app from the phone and re-install it.
It then prompts me to login.
I login using my same credentials as I use on the computers when logging into the dashboard.
The app then seems to work but crashes within 2 seconds.
This is happening on 3 devices.
I have also tried resetting my phone but there is no difference.

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