Internet Bridge no longer working after migration

  • 3
  • Problem
  • Updated 6 months ago
I have a 09150TRX Internet bridge. I went through the migration process. After the migration process the device will not connect to any services or devices even when they are within an inch of the bridge. I have gone through all of the troubleshooting countless times and have been unable to get it to communicate with any services or devices.

I see posts about filling out a form to get a new "SmartHUB" but the link only takes me to the troubleshooting page. This is very frustrating, is there anyone that can help me get to where I can get this resolved?
Photo of Tim Daley

Tim Daley

  • 1 Post
  • 0 Reply Likes
  • frustrated and angry

Posted 2 years ago

  • 3
Photo of Kevin

Kevin

  • 68 Posts
  • 15 Reply Likes
Hate to say it, but Weather Underground has a list of devices that work well with their service. After all the issues with the AcuRite products, I think you'll see not a migration to smart hubs, but a migration to other products.   https://www.wunderground.com/weatherstation/buyingguide.asp
Photo of Ken

Ken

  • 5 Posts
  • 0 Reply Likes
I have a smart hub, model  09150M, that can't seem to find a signal. It was working intermittently for the last week and now it can't find my sensor at all. 
Photo of AcuRite Rachell

AcuRite Rachell, Employee

  • 6411 Posts
  • 200 Reply Likes
Hello Tim and Ken,

We have emailed you both at the email address on file requesting more information.  Please check your inbox.  Thank you and Happy Holidays!
Photo of Brent Cope

Brent Cope

  • 5 Posts
  • 0 Reply Likes
Hi Rachell,

I also have a 09150TRX smart hub that is dead ( no lights). Last week it kept losing signal so I followed the support page for the product and rebooted it. it worked until Tuesday. I went through all the recommended procedures and also checked the power supply by swapping with my 06016RM display. they use same transformer. Power supply is ok. I put in a call to your support yesterday morning for help and waited for awhile. I got to #16 in line and chose to be called back. no call ever came. So I was wondering if you could help me. I did register my product with you on line but it has been more than one year. Please let me know what people are doing when these 09150TRX bridges are failing. Thanks
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes
Hello Brent,

Do you have the amber light and green light working in the back of the smartHUB? The lights can be toggled on and off on the smartHUB by pressing the register/activate button for about 10 seconds. 

The lights should function as follows: The left blue light is a network status light. It should flash for 1 second each time a reading is sent otherwise it will be steady. The right hand light should be solid steady. If the lights are working correctly, please try the following steps:

1. Go to settings and click devices.

2. Enter your device ID and zip code.

3. Enter your address information where the smartHUB is located.

4. Select if you want the station pressure which is a raw pressure you can calibrate, or the adjusted pressure which is a calibrated pressure based off your altitude.

5. Click Save.

6. Scroll to the bottom of the screen and add your sensors.

**Note it make take a little bit of time before your sensor information comes up.

If this doesn't correct the problem, please power down your router, and smartHUB. Unplug the Ethernet cable from the router as well. Keep them unplugged for about 2 minutes. After the 2 minutes power up the router, and wait for it to get online. Once online go ahead and plug the Ethernet cable in, and power up the smartHUB. Try the steps above. If this doesn't correct the problem, please let us know. Thank you. Enjoy your day!
Photo of Brent Cope

Brent Cope

  • 5 Posts
  • 0 Reply Likes
Hi, 
Ok, I went through all the steps also changing out cables just to be sure.I also swapped the power supply with the second one that came with the 06016RM display, they are identical. There are no lights any ware on the smart hub. There is no light at the back where I plug in the cat5 cable. No blue lights on the sides. Router is confirmed working from all the ports tried. Cables are confirmed.

Please advise.

Thanks
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes
Hello Brent,

We have emailed you at the address on file for more personal information. Please check your inbox. Thank you. Enjoy your day!
Photo of Brent Cope

Brent Cope

  • 5 Posts
  • 0 Reply Likes
Hi Jennifer, I emailed a reply to your email  two weeks ago and then followed up again. I have not herd from anyone else and do not know how to proceed. 

Here is a copy of the response to your questions. 

Hello Jennifer,
Did you receive the information I sent? Do you need any further action from me?

Thanks



Hello Jennifer,

Thank you for your reply. 

The model number is 09150TRX
I purchased it though Amazon as part of a package 01057RM Mac Address is 24C86E******
QC4714

Brent Cope
**********************REMOVED BY ADMIN FOR PRIVACY*************************

**********


Thank you much for your assistance with this.

Brent

-----Original Message-----
From: Chaney Instrument Co. [mailto:info@chaney-inst.com
Sent: Tuesday, December 27, 2016 3:26 PM
To: *******************REMOVED BY ADMIN FOR PRIVACY*******************
Subject: Case 00482035: [ ref:_00DE0YbZ7._50044gSsY3:ref ]

Dear Brent, 

We are sorry to hear you are having a problem with your smartHUB. Can you please provide us with the following information. 

1. What is the model number of the smartHUB?

2. Where was it purchased?

3. What is the device ID / mac address on the smartHUB?

4. There is a 4 digit code located in the back of the smartHUB where the Ethernet plugs into. It should start with QC. Can you provide us with the 4 digit number? 

5. What is the address you would like a replacement smartHUB sent to?  

Thank you.

If you have any further questions or concerns please contact us again. 

Have a great day, 

Jennifer
Chaney Instrument Co. 
Tel: (877) 221-1252
Fax: (262) 248-8707
www.AcuRite.com 

Connect with us on Facebook or Twitter
ref:_00DE0YbZ7._50044gSsY3:ref
(Edited)
Photo of Brent Cope

Brent Cope

  • 5 Posts
  • 0 Reply Likes
Also I have tried your support line for follow up a few times but no one returns my call when I leave my number. I tried again this morning and left a callback number at 9 am. I was #16 but its almost 5 pm and no one has called again.
(Edited)
Photo of AcuRite Rachell

AcuRite Rachell, Employee

  • 6411 Posts
  • 200 Reply Likes
Hello Brent,

We are very sorry for the delay. We see you have been able to reach an AcuRite Loyalty Professional and they have been able to replace your smartHUB.  Please let us know if you have any questions. Thank you and have a great day!
Photo of Brent Cope

Brent Cope

  • 5 Posts
  • 0 Reply Likes
Hi Acurite. would you remove my email address from the above post dated Dec 27 2016. It appears it has become the source of unwanted emails. Thanks Brent
Photo of AcuRite Rachell

AcuRite Rachell, Employee

  • 6411 Posts
  • 200 Reply Likes
Hello Brent,
I have removed all personal information from the above post. We apologize for any inconvenience this may have caused you. Please let us know if you have any questions. Thank you.
Photo of Ken

Ken

  • 5 Posts
  • 0 Reply Likes
Thank you for the response.