Internet Bridge no longer working after migration

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  • Updated 4 days ago
I have a 09150TRX Internet bridge. I went through the migration process. After the migration process the device will not connect to any services or devices even when they are within an inch of the bridge. I have gone through all of the troubleshooting countless times and have been unable to get it to communicate with any services or devices.

I see posts about filling out a form to get a new "SmartHUB" but the link only takes me to the troubleshooting page. This is very frustrating, is there anyone that can help me get to where I can get this resolved?
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Tim Daley

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  • frustrated and angry

Posted 1 year ago

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Kevin

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Hate to say it, but Weather Underground has a list of devices that work well with their service. After all the issues with the AcuRite products, I think you'll see not a migration to smart hubs, but a migration to other products.   https://www.wunderground.com/weatherstation/buyingguide.asp
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Ken

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I have a smart hub, model  09150M, that can't seem to find a signal. It was working intermittently for the last week and now it can't find my sensor at all. 
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AcuRite Rachell, Employee

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Hello Tim and Ken,

We have emailed you both at the email address on file requesting more information.  Please check your inbox.  Thank you and Happy Holidays!
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Brent Cope

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Hi Jennifer, I emailed a reply to your email  two weeks ago and then followed up again. I have not herd from anyone else and do not know how to proceed. 

Here is a copy of the response to your questions. 

Hello Jennifer,
Did you receive the information I sent? Do you need any further action from me?

Thanks



Hello Jennifer,

Thank you for your reply. 

The model number is 09150TRX
I purchased it though Amazon as part of a package 01057RM Mac Address is 24C86E******
QC4714

Brent Cope
**********************REMOVED BY ADMIN FOR PRIVACY*************************

**********


Thank you much for your assistance with this.

Brent

-----Original Message-----
From: Chaney Instrument Co. [mailto:info@chaney-inst.com
Sent: Tuesday, December 27, 2016 3:26 PM
To: *******************REMOVED BY ADMIN FOR PRIVACY*******************
Subject: Case 00482035: [ ref:_00DE0YbZ7._50044gSsY3:ref ]

Dear Brent, 

We are sorry to hear you are having a problem with your smartHUB. Can you please provide us with the following information. 

1. What is the model number of the smartHUB?

2. Where was it purchased?

3. What is the device ID / mac address on the smartHUB?

4. There is a 4 digit code located in the back of the smartHUB where the Ethernet plugs into. It should start with QC. Can you provide us with the 4 digit number? 

5. What is the address you would like a replacement smartHUB sent to?  

Thank you.

If you have any further questions or concerns please contact us again. 

Have a great day, 

Jennifer
Chaney Instrument Co. 
Tel: (877) 221-1252
Fax: (262) 248-8707
www.AcuRite.com 

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ref:_00DE0YbZ7._50044gSsY3:ref
(Edited)
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Brent Cope

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Also I have tried your support line for follow up a few times but no one returns my call when I leave my number. I tried again this morning and left a callback number at 9 am. I was #16 but its almost 5 pm and no one has called again.
(Edited)
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AcuRite Rachell, Employee

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Hello Brent,

We are very sorry for the delay. We see you have been able to reach an AcuRite Loyalty Professional and they have been able to replace your smartHUB.  Please let us know if you have any questions. Thank you and have a great day!
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Brent Cope

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Hi Acurite. would you remove my email address from the above post dated Dec 27 2016. It appears it has become the source of unwanted emails. Thanks Brent
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AcuRite Rachell, Employee

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Hello Brent,
I have removed all personal information from the above post. We apologize for any inconvenience this may have caused you. Please let us know if you have any questions. Thank you.
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Ken

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Thank you for the response.