Intermittent loss of Temperature and humidity reading to myAcurite, WU and cloud

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  • Updated 5 months ago
I received a 5 in 1 weather station for Christmas then added a smart hub on 12/27/17 so I didn't have to leave the display plugged into my PC to upload to WU. All was perfect for 5 days. each day since has become more and more missing temp and humidity.  So far I have gone to the smarthub web page and reset and unplugged the hub for 10 seconds and neither has helped.  I am hooked thru a switch to get closer to the sensor and am several feet from any other electronics.  Plus as I said it was perfect for 5 days. HELP
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Jim Ober

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  • dissappointed

Posted 5 months ago

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Eric D

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There is something major going on with WU.  Stations from all over are having the same issues.  Most likely the problem isn't yours, but WU or the passing of the information from Acurite.   This started a while ago and is getting worse.  I believe all we can do is set tight and wait and see.
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AcuRite Jennifer

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Hello Eric D,

We appreciate your patience regarding the interruption of service Weather Underground had experienced. We have communicated with Weather Underground and they have confirmed that all server issues have been corrected. If you are still not updating on Weather Underground please remove your Weather Underground credentials from My AcuRite completely and re-add them. Please DO NOT COPY AND PASTE THE CREDENTIALS. Use your Station Key as the password instead of your password for Weather Underground. Let us know if this issue continues. Thank you.
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Eric D

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Thanks Jennifer for your reply.  All is working well today, Jan 25, 2018
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AcuRite Jennifer

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Hello Eric D,

That is great to hear. Please let us know if there is anything further we can assist you with.
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Jim Ober

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Thanks for the info
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Jim Ober

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I just saw this on myAcurite web page. 

 "AcuRite announces availability of the new AcuRite® AccessTM - the next generation upgrade to the AcuRite smartHUB"

Does this mean I can upgrade the software/firmware on my smarthub?

I think I already know the answer, lol
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Jim Ober

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Just a thought, does the rash of complaints of lost data on smarthub's coincide with the release of the "new" Acurite Access?? 
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AcuRite Rachell, Employee

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Hello Jim,

You cannot upgrade the firmware on the smartHUB, the Access is a separate device.  We do not recommend having the HUB connected into a switch but directly into your router. The smartHUB is not compatible with a switch.  The Access however, is compatible with switches.  From looking at your account, I do not see any gaps on My AcuRite.com which tells us this is wrapped up with the issues Weather Underground is experiencing at this time.  If you have any other questions, please let us know. Thank you.
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Jim Ober

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We seems to be having problems again!

I lost 4 of 8 data transmissions today from 13:50 to 16:05.

I checked several other weather stations in the area and they have missing data also in that same time period.
(Edited)
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AcuRite Jennifer

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Hello Jim,

Are you still getting loss of data? Please provide us with the time and date that you are seeing this? Did you plug the smartHUB directly into the router, or are you still using a port or switch?
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Jim Ober

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2 times on 1/20, 7:05, 7:45  are the only ones since the 4 times on the 17th 15:30, 15:35, 15:40, 16:05 I am still on the switch the issue on the 17th stopped after I unplugged the hub for 10 seconds. That started the communication with WU every 35 seconds.
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AcuRite Jennifer

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Hello Jim,

We are glad to hear it has been fine since the 20th. Please let us know if there is anything further we can assist you with.
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Jim Ober

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On 1/20 WU  shows loss of data from 6:28 to 7:20
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Eric D

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Jim, I have two stations, KMIHOWEL17, and KFLVENIC44.  Both were experiencing intermittent connection loss with the Weather Underground.  Right now, Jan. 25, 2018 both are reporting including the stats.  I lost a little time this morning while reworking my LAN, but that was my fault.  How is your station doing today?  
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Jim Ober

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I've been fine since the 20th
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AcuRite Rachell, Employee

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Hello Jim and Eric,
We are happy to hear everything has been functioning as designed. Please let us know if you have any questions. Thank you.