Installation of new Acrurite Access hub.

  • 1
  • Problem
  • Updated 3 days ago
Took my old SmartHub off line and installed the new Access Hub today.  Installation went smooth and I liked that fact that the signal from the 5 in 1 went from poor to excellent.  However, after a couple of hours the hub lost its signal.  I reset and everything returned to normal.  Then about an hour later it went off line again.  The hub is plugged directly into the router.  The location is the same place that the SmartHub was for the past two years.  Signal from the instrument outside reads excellent.  What am I missing??  Is my unit faulty?  I can see the device connected to the router but it will not respond when I ping it.  Anyone have an idea?
Photo of Tim Mellander

Tim Mellander

  • 6 Posts
  • 1 Reply Like
  • perplexed

Posted 4 days ago

  • 1
Photo of Sean O'Hara

Sean O'Hara

  • 2 Posts
  • 0 Reply Likes
I had to let mine "normalize" for about 24 hours. Also expect erratic behavior for about an hour after a power outage. Also browse to the ip of the device and check to see if it updated
Photo of Tim Mellander

Tim Mellander

  • 6 Posts
  • 1 Reply Like
Sean - do you mean does the new device have a different IP address than the old SmartHub?  The answer is yes.  I have reconnected the old SmartHub and it works fine.  In the meantime the new Access hub has decided to start to report again.  I guess I will let things run and see where we are in 24 hours.  It would seem that connecting these devices should be much more straightforward and simple for the consumer.
Photo of George D. Nincehelser

George D. Nincehelser

  • 6675 Posts
  • 1234 Reply Likes
The Access should always respond to ping.

Does the splash page come up when you open a web browser to the Access' IP address?
Photo of Tim Mellander

Tim Mellander

  • 6 Posts
  • 1 Reply Like
Access still drops out from time to time, but seems to be getting more stable.  SmartHub sitting next to it keeps on chugging along. Why the Access would need to 'stabilize' makes me curious.  However the Access must have an improved antenna as it gets a far better signal (excellent) than the SmartHub ever did (always said poor no matter where it was located).  So maybe they at least got that part right.  I will continue to run the two side by side.  Since the SmartHub doesn't drop out, I am using that to report to Weather Underground.  What is the point of adding battery backup?  If my power drops my network is off line so I won't see any updates until it comes back online.  Is there some other systems that need to have backup power to the hub?  Does this play into the 'stability' scenario?  Where it might be better to keep the Access running on battery power until the network and line power come back??
Photo of George D. Nincehelser

George D. Nincehelser

  • 6675 Posts
  • 1234 Reply Likes
Many have found the "drop outs" are only to myAcurite.  Data to wunderground continues to flow.

As for the battery backup, it's to allow the Access to continue to gather data from your sensors in the event power has gone down.  When power and network connectivity are restored, the Access should "back-fill" the weather database on myAcurite.

Another reason for the battery backup is to keep the rainfall data intact through a power outage.  It needs to keep track of the amount of rain that has fallen since midnight, and the amount of rain that has fallen in the past 60 minutes.  If the Access loses power, this data is lost, and it messes up your rain data on myAcurite and wunderground.

It only back-fills myAcurite.  Wunderground back-fill is not supported, but I hope it will be eventually.
Photo of Tim Mellander

Tim Mellander

  • 6 Posts
  • 1 Reply Like
Thanks for the explanation on the purpose of the battery back up.