Inherited internet bridge and weather station

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  • Updated 1 year ago
Is it possible to register an internet bridge that once belonged to my father-in law?
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Malex

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Posted 1 year ago

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AcuRite Jennifer

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Hello Malex,

If you are referring to My AcuRite, it would depend on if the previous owner still has it registered to their account. If the smartHUB is registered to their account then it would not work because the device ID is already registered. If they unregister it from their account, then you should be able to register it on yours. They would unregister it by removing it from their account, which would allow you to add it to yours.
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Malex

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I understand, but he has passed away so I have no access to his account and therefore can't unregister it. I have his SmartHub and weather station, but I am unable to use the SmartHub. Is there some other option available?
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AcuRite Tori

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Hello Malex,

We would be happy to assist you. We have emailed you at the email address we have on file requesting more information. Please check your inbox, thank you.