Indoor/outdoor thermometer model 00554sbdi. Outdoor sensor reading gets stuck. Had same problem with the first one, which I returned.

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Indoor/outdoor thermometer model 00554sbdi. Outdoor sensor reading gets stuck and doesn't change. Had same problem with the first one, which I returned.
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Vince Drottar

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Posted 5 months ago

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AcuRite Rachell, Employee

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Hello Vince,
Please verify you are following the battery recommendations and try the troubleshooting steps listed below. If this does not correct the issue, please let us know. Thank you.


Batteries:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4°F/-20°C) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

Hard reset:

- Bring both units side by side and remove all batteries, unplug display if it has an ac adapter

- Change the ABC Switch to a different setting and ensure that both are on the same setting. example - If on A, move both to C

- Place batteries into the outdoor sensor first

- Place batteries into display

- Allow units to sit side by side until they connect.

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Vince Drottar

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I did all of that (twice). The outdoor temperature  stays the same for hours, while the outside temp. varies. It doesn't matter if it's 40 below or 30 above as it is right now. It doesn't change?
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AcuRite Jennifer

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Hello Vince,

What is the temperature getting stuck on? How many bars on the display when the temperature gets stuck? What are the name brand of batteries you are using in the thermometer?  What type of construction material is the house made of? How far is the sensor from the display? How long have you had the thermometer? Where was it purchased?
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Vince Drottar

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Temp. was stuck on 30 degrees above yesterday, while outside temp dropped into the teens. This morning temp read 34 while outside temp was in the teens.  I didn't notice  how many bars there were. House is standard wood frame construction with vinyl siding. The indoor unit sits on a hutch 5-feet thru the wall from the outside sensor. There anen't any electronics nearby.The first unit was bought at Lowe's ,in Brewer, Maine on 9-26-17. I returned that unit because of the same problem, and bought another one on 12-14-17.
Based on comments on this site, it seems your outdoor sensors have issues?
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Vince Drottar

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I forgot to mention that I have been using Duracell batteries with a date of 2027
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AcuRite Rachell, Employee

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Hello Vince,
We have emailed you at the email address associated with your community forum account. Please check your inbox. Thank you.