I received the 00554SBDI for Christmas 2017. Display now very dim.

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  • Updated 3 months ago
I received the 00554SBDI for Christmas 2017. A ouple of days ago I started to wonder why my unit didn't seem as bright as it used to be. I registered, searched the knowledge base, attempted reset several times, still no brighter, now only slightly brighter than ambient lighting.
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Bill Messer

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Posted 3 months ago

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AcuRite Rachell, Employee

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Hello Bill,
Can you please provide a picture of the display?  I understand you have already done troubleshooting steps, we just need to make sure all steps have been exhausted. Please verify you are using the battery recommendations and try the troubleshooting steps listed below. Thank you.


Batteries:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4°F/-20°C) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

Hard reset:

- Bring both units side by side and remove all batteries, unplug display if it has an ac adapter

- Change the ABC Switch to a different setting and ensure that both are on the same setting. example - If on A, move both to C

- Place batteries into the outdoor sensor first

- Place batteries into display

- Allow units to sit side by side until they connect.

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Jeff Adams

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I'm having the same problem--only had the thermometer for three months and the display is too dim to read at what is supposed to be the highest of the three settings.  Tried all of the recommended procedures; nothing worked.