I have had issues with my SMARTHUB. Data drops and the data display for Weather Underground is all chopped up. MY ACURITE Dashboard keeps sending me notices of down time of 2 to 3 hours at a time. I have reset the hub and followed all suggest fixes I could find including resetting and moving the location of this hub. To make matters more aggravating I contacted Acurite by email and did get a response to contact them using a provided Case # and telephone number. I have tried for two days. The first day told me that the number was no longer in service. Finally, after trying again Acurite's system gave me a second number. This second number, I will admit works. But on both days, I was in line and was the 27th caller on the first day and 28th caller today. I understand Acurite has issues on their hands and are overwhelmed.... I get it. But if anyone has been in line for the 27th caller and waited the time used in a person's day waiting is unacceptable a service model. This happened on the second day as well. They know who I am and can email me for further directions. The real issue is my hub is flakey. I am still within my warranty period (9 month). I will not accept a SMARTHUB and requesting their new ACCESS Hub. Further consideration by ACURITE will be well received.