I have an Accurate 00384 thermometer. The outside temperature stopped displaying. I need help getting it working

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  • Updated 5 months ago
I have replaced the batteries in the outdoor sensor with new batteries.  I have replaced the three AAA batteries in display and the ECR2032 lithium battery also.  I have tried setting the switch on each unit simultaneously between A, B and C.  I brought both units inside and within 3 feet of each other.  Each time the wireless indicator on the display shows bars for about 5 minutes and then disappears.  The display will not show the temperature.  I need help and am not sure what else to try.  Unit is approximately 1 year old
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John Condon

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Posted 5 months ago

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AcuRite Rachell, Employee

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Hello John,

It sounds as if you have tried the troubleshooting steps however we want to make sure all troubleshooting steps have been exhausted.  Please verify you are using the battery recommendations and try the troubleshooting steps listed below. If this does not correct the issue, the sensor will need to be replaced. When and where was this purchased?  Thank you.




Batteries:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4°F/-20°C) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

Hard reset:

- Bring both units side by side and remove all batteries, unplug display if it has an ac adapter

- Change the ABC Switch to a different setting and ensure that both are on the same setting. example - If on A, move both to C

- Place batteries into the outdoor sensor first

- Place batteries into display

- Allow units to sit side by side until they connect.

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John Condon

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Thanks very much for your reply.  I did again follow the procedure you listed, again with new, different batteries; no luck.  Then did the hard reset.  The unit still does not work.  By the way I purchased two of these units for two homes we have, and the other works fine.  Possibly I'll need a replacement sensor>  Thanks agin for your help   John
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AcuRite Jennifer

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Hello John,

We have emailed you at the address on file to initiate a warranty claim on the sensor. Please check your inbox.