I have a 5 - in 1 weather station Model 01536 that does not talk to my computer anymore

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  • Updated 1 year ago
When we first set up the display, we could log in to My Acurite and Weather Underground with no problem, although every few days we needed to reconnect because for some reason it would stop reporting, even though the computer is always on, no sleep mode. Now, it will not connect at all the display works and signal is full. The status says Indoor Display Detected and Sharing says Sending Data, but the data is not on either website. It says "offline." Also, data has not backed up since the second day we got the unit. Very frustrated. We have a Mac.
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Dorothy Turner

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Posted 2 years ago

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AcuRite Rachell, Employee

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Hello Dorothy,


Make sure that your PC does not go into sleep mode. In order for the information to transmit online, the following things need to happen.

You need to keep the display plugged into the computer

You need to have the software running

The computer needs to stay on and running (going into sleep mode will prevent any readings from transmitting)

The computer needs to be online at all times

If one of these things is not happening that could be why your information is not transmitting online.



If you have followed these steps we would recommend factory resetting your display unit.  To do so, please press and hold the reset button located inside the battery compartment for 10-12 seconds or until the display completely clears.  Please let us know if the issue continues. Thank you. Have a good day!
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Ed Terlau

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I have been having the same problem with my Windows 10 PC.  I have done what is recommended and verified that Windows cannot turn off the USB ports.  When this happens, I unplug the USB cable and plug it back in.  It will start working in a few minutes.  Acurite needs a fix for this.
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AcuRite Rachell, Employee

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Hello Ed,

Have you tried different USB ports on your computer? Does your computer ever enter a sleep mode? Thank you and have a great day!
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Ed Terlau

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Yes, I have tried different USB ports and no the PC does not go in sleep mode.  I block sleep via PC settings and Acurite settings. I have tried other USB devices and they work fine.  Any other Ideas? 
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AcuRite Rachell, Employee

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Hello Ed,

We would recommend factory resetting your display unit. To do so, please press and hold the reset button located inside the battery compartment for 10-12 seconds or until the display clears. After,  please verify the display is on Mode 3. Verify you downloaded the new AcuRite PC Connect software (v.2.0.3) and removed the previous software you had been using. Once this is done, PC Connect needs to be connected to add the MAC address/Device ID. Under Data Transfer you should check the box if you want automatic data transfers, then chose how often you would like them to transfer. Below you should see Weather Sharing, check the box that says Share my Weather Data, a box should appear asking for your Device ID, enter the 12 digit ID and click 'Share Now'. Under status you should see the display detected, below you should see a time stamp of the current data transfer. Below you should see My AcuRite Sharing Active.  Please let us know if the issue continues. Thank you and have a great day!
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Ed Terlau

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Well, I did what you said and after two days, it did it again.  I unplugged the USB and plugged it back in and it is working OK now.  Rather, when it is working or not and the USB is plugged in the Acurite PC connection software always says that the indoor display is detected.  Again, no other USB device that maybe connected has this problem.  Any other ideas?
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AcuRite Jennifer

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Hello Ed,

What version of Windows 10 do you have on your computer? How much Ram do you have on the computer? Is it a 32 or 64 bit? Are you using a 2.0 or 3.0 USB?  Thank you for the information.
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Ed Terlau

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Windows 10 Home, 4 gig ram, Intel Duo core 2.2 gHz, 64 bit, HP G71 Laptop, and 2.0 USB ports.
It did it again last night,  I am trying a different USB cable.
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AcuRite Jennifer

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Hello Ed,

Is your model the 01536 as well or do you have a different model number display? I have passed this along to our development team. Thank you.
(Edited)
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Ed Terlau

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01536CDI to be exact. And 24C86E****** (removed by admin due to privacy concerns)   It did it again last night around 10:00 PM.
(Edited)
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AcuRite Jennifer

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Hello Ed,

We have emailed you at the address on file to start a warranty claim on your display. Please check your inbox. Thank you.
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Ed Terlau

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I have responded to your e-mail with further information and alternatives. 
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Ed Terlau

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I have responded to your email, but you have not answered.  BTW, I had to reset it twice to get it talking to the PC.  One interesting addition is that when I plugged in the USB cable, the display dimmed.  
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AcuRite Jennifer

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Hello Ed,

We have emailed you at the address on file. Please check your inbox.