I got my access on April 4th and and on the 29th and 28th Saturday and Sunday it's been disconnecting

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  • Updated 1 month ago
  • (Edited)
I got my access on April 4th and and in on the 28th and 29th Saturday and Sunday it's been disconnecting but it says it's connected on the AcuRite access
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Jacob Lipps

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  • frustrated

Posted 3 months ago

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Jacob Lipps

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this photo was taken today
(Edited)
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AcuRite Rachell, Employee

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Hello Jacob,



When your Access goes offline, do both sensors go offline at the same time always or does it seem one does more than the other? Do the sensors come back online by themselves or do you have to do a power cycle to get them back up and running? I see you are sending to Weather Underground, do you lose connection to WU as well? What building material is between the Access and the sensors? What is the make and model of your router? Are you using a switch? What brand of batteries do you have in your Access? Do you have the Access within 3 feet of any major electronics, router and smartHUB included? If so, please move the Access away from the electronics as far as the Ethernet cable will allow you. Please let us know if this continues. Thank you.
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Jacob Lipps

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All three sensors go offline at the same time and go back online automatically and I even switched the internet cable that didn't do anything
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Jacob Lipps

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Jacob Lipps

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And it only goes offline during the night hours and sometimes during the day
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Jacob Lipps

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Happened on 5:47AM and reconnect it at 9:47AM
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Jacob Lipps

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That was today
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Jacob Lipps

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It still continues to happen even though I moved it away from any major Electronics
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AcuRite Rachell, Employee

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Hello Jacob,
Thank you for providing this information. We have started a case for you regarding this issue. Can you please provide the rest of the information requested please? Thank you.



I see you are sending to Weather Underground, do you lose connection to WU as well? What building material is between the Access and the sensors? What is the make and model of your router? Are you using a switch? What brand of batteries do you have in your Access?
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Jacob Lipps

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I do not lose connection to Weather Underground brick material I am not using a switch battery is alkaline the company is Time Warner Cable and the router name is Lynksys
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AcuRite Rachell, Employee

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Hello Jacob,
We have emailed you at the email address associated with your community forum account. Please check your inbox.
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Jim Ace

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I loss all signals from all my sensors, going on three hours, what a POS access is.
  My old hub is working just fine.
(Edited)
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Jim Ace

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I switched back to my old Hub, unlike Access it works...