Currently AcuRite Connect is not compatible with Windows 10. We would recommend trying a different USB cord and plug it into a different USB port. What is the model number of the display unit that you have?
If you have any additional questions, please contact AcuRite customer support at 877-221-1252. Have a great day!
The AcuRite Connect software has now been updated to be fully compatible with Windows 10. Please visit, https://support.acurite.com/acurite/topics/acurite-connect-new-software-release-v1-2-1?utm_source=no..., for more details.