I am trying to replace my smarthub with the access and when I enter the device ID I get HTTP Error 500 - Internal server error

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  • Updated 4 months ago
I am trying to replace my smarthub with the access and when I enter the device ID I get HTTP Error 500 - Internal server error
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Brian

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Posted 5 months ago

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George D. Nincehelser

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That kind of error usually means there's a problem at the web site.  I'd give it a little time and see if gets corrected.  If it still isn't working during normal support hours, I'd expect they'll see this message and look into it.
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Brian

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Thanks!  That's what I was figuring but wanted to check
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AcuRite Jennifer

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Hello Brian,

If you are getting the error message you can try to add the AcuRite Access as a new device. Once you have it added you can remove the smartHUB under devices. Please let us know if there is anything further we can assist you with.
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Brian

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Jennifer,

Thanks for the response.  It turns out that I was entering the wrong device ID so you may want to put this response on your list of what can happen then because when I talked to tech support they said an incorrect number would not cause this message.  However, now that I am entering the correct number I am getting the access not connected problem being discussed in other threads.  Hopefully you guys can fix that soon.

Thanks,
Brian
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AcuRite Rachell, Employee

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Hello Brian,
When looking at your account, I can only see the smartHUB on the account still. When you add the Access what message are you getting? What is the blue light in the front and the amber and green lights on the back doing? What is the make and model of your router? When you log into your router, do you see the Access on your client list? Please power cycle your Access and router. To do this, you will unplug your Ethernet cable from the router then the adapter for the Access, also please remove batteries. After this you can unplug your router. Please leave them unplugged for about 5 minutes. When you plug them back in plug the router in first and let it completely boot up, then you can plug the Ethernet cable into the router after that the adapter for the Access. Please wait 15 minutes before trying to add the Access to the account again. Please let us know if the issue continues. Thank you.