humidity is wrong on 00554SBDI

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  • Problem
  • Updated 5 months ago
The outdoor humidity on this just-purchased unit shows 1%, and the indoor humidity fluctuates between 1 and 14%.  My Ambient Weather station shows an indoor humidity of 27% and outdoor humidity of 22%. The temperature appears to be accurate.  The outdoor sensor has new batteries, the indoor unit has new batteries and is plugged in.  Both units are set to position "B."  The outdoor sensor is mounted on the side of the house and is shaded by a nearby bush...the sun never shines there.  The signal strength indicator is at the highest level. I purchased this unit so I would not have to walk across the house to see the temperature.
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Paul Van House

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Posted 6 months ago

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AcuRite Rachell, Employee

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Hello Paul,
Please verify you are using the battery recommendations and try the troubleshooting steps listed below.  Please let us know if the issue continues. Where was this purchased? Thank you.

Batteries:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4°F/-20°C) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

Hard reset:
- Bring both units side by side and remove all batteries, unplug display if it has an ac adapter
- Change the ABC Switch to a different setting and ensure that both are on the same setting. example - If on A, move both to C
- Place batteries into the outdoor sensor first
- Place batteries into display
- Allow units to sit side by side until they connect.