hub replacement

  • 1
  • Problem
  • Updated 2 years ago
on 10/3 i ordered a replacement hub per your support web page, got no response. called on 10/10 and told a replacement was in the works. got an email with a case no. 00456576 that stated i would be getting an email with tracking info in 1 to 3 day. is now 10/18 have heard nothing, tried calling again with no luck. any help please......
Photo of Randy Buckner

Randy Buckner

  • 2 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of mark sheppard

mark sheppard

  • 5 Posts
  • 0 Reply Likes
That does seem like a long time. They might be overloaded Seems like mine took appx 2 weeks. And I'm happy to say it fixed my issues. Might try shooting them an email
Photo of Jeff

Jeff

  • 113 Posts
  • 22 Reply Likes
Randy,After looking further into this for you I noticed there was an error within the import of your order. I've updated the order for you and you should have confirmation. Sorry for the mishap within this submission. It's been sent via priority for you and I apologize for the inconvience of this delay. Thanks - Jeff
Photo of mark sheppard

mark sheppard

  • 5 Posts
  • 0 Reply Likes
Nice job Jeff
Photo of Randy Buckner

Randy Buckner

  • 2 Posts
  • 0 Reply Likes
Thank you,
Photo of Mike Harmon

Mike Harmon

  • 20 Posts
  • 1 Reply Like
I'm in same boat.
Can you help?
Last four of my order number is 2105.
Thank you,
Mike
(Edited)
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes
Hello Mike,

We show your smartHUB was delivered to you on the 21st of October. We hope you enjoy the new system. Thank you. Have a great day!
Photo of Mike Harmon

Mike Harmon

  • 20 Posts
  • 1 Reply Like
Yes, it works great!
If you folks would like the old one back then I'd be more than happy to pay to send it back to you. That is your choice. I am grateful that you folks have always stood behind your products!

Have a great week!
Photo of AcuRite Rachell

AcuRite Rachell, Employee

  • 6411 Posts
  • 200 Reply Likes
Hello Mike,

We are happy to hear you are up and running.  At this time we will not require you to send us your old smartHUB.  Thank you and have a great day!