Hub loses connectivity to sensors and stops reporting.

  • 3
  • Problem
  • Updated 6 months ago
Connectivity lost after about 24 hours of activity. If I disconnect the Ethernet cable, power off the hub, reconnect the cable and power back on (after a few minutes), connectivity and posting restarts. The hub is directly connected to the router. Blue sensor light flashes continuously when the problem occurs.
Photo of John Sikora

John Sikora

  • 6 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 3
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes
Hello John,

If the sensor light is flashing it is telling you there are not sensors connected to the smartHUB.  How far do you have your sensors from the smartHUB? What type of construction material does the smartHUB have to go through? Try pulling the smartHUB out as far as you can from the router without disconnecting the Ethernet cable. This can help prevent  electrical interference from the router. If this doesn't correct the problem, please let us know.
Photo of John Sikora

John Sikora

  • 6 Posts
  • 0 Reply Likes
One of the sensors is only about 20 feet away from the hub separated by drywall. The other sensor is about the same distance but one floor above (wood floor and tile house construction). The smart hub is about 3 feet from the router. I am waiting to see the problem reoccur. It only occurs infrequently but enough to make the use of the monitor (remote monitoring when gone for days) somewhat problematic. Is there a feature under consideration that if the monitor loses sensor inputs for a few hours that it reboots or reinitializes?
Photo of John Sikora

John Sikora

  • 6 Posts
  • 0 Reply Likes
Same thing happened again. All I did was unplug the ethernet cable, remove the power, wait 10 minutes or so, then replug the ethernet cable in, and replug the power supply in. Unit then works fine for awhile. Seems like it can't fail and then reset itself. During the reset I did not move the sensors in any way.
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes
Hello John,

Can you provide us with the model number of your smartHUB? Thank you.
Photo of John Sikora

John Sikora

  • 6 Posts
  • 0 Reply Likes
09150
(Edited)
Photo of George D. Nincehelser

George D. Nincehelser

  • 6675 Posts
  • 1234 Reply Likes
But that's not the case.  If you don't know the problem issues with gigabit networks, that's not Acurite's fault.

You could just as easily turn that around and ask why your gigabit network vendor didn't tell you they don't work properly with the original 10-base-T ethernet standard.
(Edited)
Photo of Mark Simon

Mark Simon

  • 31 Posts
  • 1 Reply Like
But I tried the original 10BaseT at your recommendation and that did the same thing !!!
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes
Hello Mark,

We understand you may have done this already but we do need to make sure all the steps are gone through with a representative before we initiate a warranty claim. At this time to proceed with a warranty claim we would need to go through the proper troubleshooting steps with you.  Please let us know if you would like to go through those steps which would include plugging the smartHUB directly into the router.
Photo of Mark Simon

Mark Simon

  • 31 Posts
  • 1 Reply Like
I ordered the Access and it was delivered today. Going to set it up tomorrow. George said I would not have any issues with it connected to my gigabit system. Sure hope he is right.

The Hub has been running ok for 3 weeks so far after the last power cycle . I have no idea why it shuts down and needs to be power cycled after such a long time.

I cannot connect it to my router directly as it has only 1 downstream port and it would require me having nothing else connected for 2-3 weeks or more to see if it shuts down or not. That is just not practical and not possible and an unacceptable request.

If I have any trouble with the Access we will talk again.
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes
Hello Mark,

We are happy that you got the Access please reach out to us should you have any issues. We would be happy to assist you.
Photo of John Z

John Z

  • 904 Posts
  • 188 Reply Likes
Has anyone tried Access with a WiFi-Ethernet bridge device?
Photo of Mark Simon

Mark Simon

  • 31 Posts
  • 1 Reply Like
Thx. Installed the Access this morning. Went smoothly. Now have to watch it for a few weeks to make sure it does not go offline as the Hub did.
Photo of AcuRite Rachell

AcuRite Rachell, Employee

  • 6362 Posts
  • 199 Reply Likes
Hello Mark,
Please let us know if you have any questions. We are always happy to assist you. Thank you.
Photo of Mark Simon

Mark Simon

  • 31 Posts
  • 1 Reply Like
Ok. It has been long enough to say the Access is working fine with my gigabit system.

So now what do I do with the Hub I paid $79 for ?? I think Acurite should buy it back or at least give me a credit toward something else. That would be a nice gesture based on all the time I spent trying to make the Hub work.
Photo of Mark Simon

Mark Simon

  • 31 Posts
  • 1 Reply Like
I guess you’re off the hook. I sold it on e-Bay. Not for nearly what it cost though.
Photo of George D. Nincehelser

George D. Nincehelser

  • 6702 Posts
  • 1242 Reply Likes
No one was on the "hook".