How to file Warranty claim

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  • Updated 1 year ago
My product failed after 2 months.  The screen no longer turns on.  I would like to have it replaced.  I have called the customer support line and left a callback number, but I never received a callback.
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marksterioff

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Posted 2 years ago

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AcuRite Rachell, Employee

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Hello Marksterioff,

We are sorry for the inconvenience you have experienced.  We would be happy to help you.  What is the model number for your unit?  Thank you and have a great day!
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marksterioff

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Hi Rachell.  The model number is 02092M.  I purchased it from Amazon in late October 2016.  Thanks.
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AcuRite Rachell, Employee

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Hello marksterioff,

We have emailed you at the email address on file regarding your warranty.  Please check your inbox. Thank you.
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Paul Urioste

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how it the world does one file a warranty claim. I have registered the item now I want to submit a warranty claim, can someone please assist this is crazy difficult. Thanks
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AcuRite Rachell, Employee

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Hello Paul,

We would be happy to assist you with your warranty. What is the model number and issue you are experiencing.  Thank you and have a great day!
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Tambra Pope Aldrup

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I need to file a warranty claim for my 00611a3, purchased 7/23/16. My sensor is bad as the display is reading -40/99 after hard restart, etc. Please direct me on how to file this claim. 
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AcuRite Jennifer

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Hello Tambra,

We have emailed you at the address on file. Please check your inbox.
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Jessica

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I need to file a warranty claim. I have the 01512-rx. The fan is not running and the temperature readings are 10-12° too high.
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AcuRite Jennifer

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Hello Jessica,

Were you able to open up the fan and check for obstructions?  What are you comparing your readings to? We recommend comparing to something at the exact same height and location.  Do you have a single solar panel, or dual assembly?  How long have you had the sensor for? Please try the steps below to check for obstructions.

Step 1.
Remove the four outer screws on the bottom of the sensor. Keep the screws for re-assembly.

  • Note: Be careful not to remove or adjust the rain calibration screws located beneath the rain gauge.

Step 2. 
Separate the upper and lower halves of the sensor.

Step 3.
Check the fan for debris, such as insects or spider webs. A gentle puff of air can clear most obstructions safely.

If no debris appears to be blocking the fan, position the top white portion of the sensor (that has the solar panel) in direct, bright sunlight. The fan should power on immediately without any assistance (such as a nudge). Note: Artificial light, such as flashlights, cannot be used as a substitute for actual sunlight. Also, overcast days may not be sunny enough to power on the fan.

Step 4.
To reassemble the sensor, bring the two halves of the sensor back together.

Step 5.
Reinstall the four outer screws to join the upper and lower portions of the sensor together.

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Jessica

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I have had it since July. Nothing in obstructing the fan. The fan is having trouble starting. It will keep going if I bump it or start it. My unit had the double solar panels. I am comparing my readings to local weather reports.
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AcuRite Jennifer

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Hello Jessica,

Inside the battery compartment of the sensor there is a small white sticker that starts with QC and has 4 digits after it. Can you provide me with those numbers? You may need to remove the batteries. It is typically found on the side or top of the compartment of even on the compartment cover. When comparing temperature, humidity or other environmental readings against other sources to determine accuracy, the comparative source MUST be in the exact same location where the original measurement is taken. 

Information on the television, radio, computer, or mobile app is NOT a valid source for comparison, because environmental factors fluctuate a great deal between different locations. Data from these sources may be for locations that are several miles away from where you're taking a reading.

When testing a product against another product for accuracy, be sure to allow products to sit undisturbed (without handling) side by side for a minimum of 30 minutes to allow the products to acclimate to the environmental conditions. 1-8 hours is ideal for humidity testing. Also be sure to take into account the accuracy standard/tolerance for different products.
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Jessica

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Qc 2016
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AcuRite Rachell, Employee

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Hello Jessica,

We have emailed you at the email address on file regarding your warranty.  Please check your inbox.  Thank you.
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Risanovo

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Is there an email address for filing a warranty claim? I have a 2 month old unit that is not registering the windspeed at all and the screen will continually "Freeze" and require a reset to show even temperature. Purchaed in Feb. from Sam's Club, model 01535S
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AcuRite Jennifer

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Hello Risanovo,

If you continuously lose connection we would recommend relocating the sensor and or display. Finding the ideal location for wireless products may be resolved through trial and error. Sometimes, relocating the product(s) even a very small distance may provide a significantly better, and more reliable signal connection. AcuRite wireless range specifications are based on the average range one can expect in a standard home installation environment, however, there are some steps that can be taken to maximize or increase wireless range:

• Reduce local interference from other electronic devices. It's important to install AcuRite wireless products at least 3 feet (.9 m) away from electronics that may interfere with the wireless communication, such as: TVs, Microwaves, Computers, Laptops, Fluorescent lights, Refrigerators, Cordless phones, USB-powered devices like webcams & keyboards.

• Increase the mounting height. A wireless signal traveling close to the ground and through things like windows, walls, bushes, grass, drywall, etc., reduces the potential range.

• Relocate the product(s) to a different location. For products with both a sensor (transmitter) and/or display (receiver), it may help to relocate both parts to improve wireless range. If that doesn't correct the problem, then you can contact our AcuRite Loyalty Team at 262-249-3259 to initiate a warranty claim.
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Risanovo

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Hi. We have tried all of that and even tried holding the monitor directly next to the sensor. Can you provide an email address to.begin the warranty claim?
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AcuRite Jennifer

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Hello Risanovo,

We do not have an email where you would be able to start a warranty claim. You would need to contact our AcuRite Loyalty Team at 262-249-3259. Thank you.