HOW does Access receive temp and humidity info, then determine which sensor is which?

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  • Updated 3 weeks ago

There simply is not enough info here, or in the application, to determine the proper way of setting up the three sensors that came with the Access device. I've been searching for more than two hours. 

1) Why is my Access device not receiving info from the three sensors? And yes, they are in range, being no more than thirty feet away from the Access device, which is shared. 2) Why don't these three sensors appear in the sensor add part of MyAcurite? They have all been on for hours. And yes, they all have batteries in them. 3) Why the dearth of info on setting up these sensors? There is nothing, anywhere, besides overly rudimentary instructions, e.g., “put in batteries”. Like, really? They need batteries?? Those are the directions? Or, “sent (uploaded)”. Um, really? So that's what sent means. It appears to me that Acurite is writing these “instructions” for people that have no brain cells at all. Or, an “Acurite compatible device”. And just what would that be? You only find out what this nebulous description is after searching your support site for hours. and here's my favorite troubleshooting advice from Acurite: "Verify your computer has an Internet connection.". Geeze, you don't think very highly of your customers, do you.

And speaking of hours, a ninety five minute hold time is preposterous. What do you think happens after say waiting on hold for ninety four of the ninety five minutes? You get disconnected. I've owned an Acurite weather station for nearly ten years and find that getting help is nearly impossible. It's time to upgrade your support staff to two people.

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Posted 3 weeks ago

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