HOW does Access receive temp and humidity info, then determine which sensor is which?

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There simply is not enough info here, or in the application, to determine the proper way of setting up the three sensors that came with the Access device. I've been searching for more than two hours. 

1) Why is my Access device not receiving info from the three sensors? And yes, they are in range, being no more than thirty feet away from the Access device, which is shared. 2) Why don't these three sensors appear in the sensor add part of MyAcurite? They have all been on for hours. And yes, they all have batteries in them. 3) Why the dearth of info on setting up these sensors? There is nothing, anywhere, besides overly rudimentary instructions, e.g., “put in batteries”. Like, really? They need batteries?? Those are the directions? Or, “sent (uploaded)”. Um, really? So that's what sent means. It appears to me that Acurite is writing these “instructions” for people that have no brain cells at all. Or, an “Acurite compatible device”. And just what would that be? You only find out what this nebulous description is after searching your support site for hours. and here's my favorite troubleshooting advice from Acurite: "Verify your computer has an Internet connection.". Geeze, you don't think very highly of your customers, do you.

And speaking of hours, a ninety five minute hold time is preposterous. What do you think happens after say waiting on hold for ninety four of the ninety five minutes? You get disconnected. I've owned an Acurite weather station for nearly ten years and find that getting help is nearly impossible. It's time to upgrade your support staff to two people.

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Buster

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Posted 4 months ago

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AcuRite Rachell, Employee

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Hello Buster,
We were not able to locate an account under the email your forum account is under.  Are you still experiencing this issue? Is the Access registered on My AcuRite? We would recommend to verify you are using the battery recommendations and try the troubleshooting steps listed below.
Batteries:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4°F/-20°C) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.


With the sensors next to the Access, please power cycle your Access and router. To do this, you will unplug your Ethernet cable from the router then the adapter for the Access, you will also need to remove batteries. After this you can unplug your router. Please leave them unplugged for about 5 minutes. When you plug them back in, plug the router in first and let it completely boot up, then you can plug the Ethernet cable into the router after that the adapter for the Access.

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Buster

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Perhaps we can get past the simplistic, overtly obvious "replace the batteries, plug it in(duh), blow on the top to release the genie" responses and move on to the more serious problem solving.

Followed the instructions in your last paragraph to no avail (now there's a surprise). Only one sensor is communicating with Access, the other two are nowhere to be found.

It's been more than a month and I still do not have an operational device.

What next?
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George D. Nincehelser

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Losing your attitude would be a big help.
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Buster

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Really? Would it?

Are you not tired of the same thing of which I am? Simplistic responses that take weeks to get? Or how about a ninety five (!) minute hold time only to get disconnected in minute ninety four?

There is a time for pleasantries and a time for more stern remarks.

This is one of them. 
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George D. Nincehelser

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I'm just calling a spade a spade.  Don't expect to get much help with your boorish behavior.

Bye.
(Edited)
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Buster

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You called me a jackass. Who exactly is boorish here?
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George D. Nincehelser

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Like I said.  A spade is spade.  You sure seem to be able to dish it out, but can't take it.
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Buster

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Dish what out? C'mon now. Who started calling names? When that happens, it is a sure sign of someone with no command of the facts. It's much, much easier to start that sophomoric stuff then it is to hold a fact-based conversation.

Now then, no further communications from you will be tolerated.
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George D. Nincehelser

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None from you, either.  No one needs your loutish attitude.