How do you get support outside of business hours?

  • 1
  • Question
  • Updated 5 months ago
  • (Edited)
How does someone get support from AcuRite outside of normal business hours?  AcuRite has short hours and are not open weekends.  I work during the week and cannot call into the telephone service when they are open.  
I placed a question on this support site on Sunday, 1/14/2018.  I have not received a response other than someone else saying they are having the same probem I am and no one has helped him either.
I am getting frustrated with the problem I have and lack of support AcuRite provides.

Here is my original question:
Photo of mark

mark

  • 2 Posts
  • 0 Reply Likes

Posted 5 months ago

  • 1
Photo of Ledrak

Ledrak

  • 1464 Posts
  • 327 Reply Likes
Photo of hafcanadian A

hafcanadian A

  • 50 Posts
  • 33 Reply Likes
The holiday delays such responses.  Their office staff only got back today.  Give them time to catch up.  From years of reading similar issues re. the data logger, don't expect too much though;  the 02032 system has some great things going for it, but a few exasperating ones too, like no daily high and low feature, 
Photo of AcuRite Rachell

AcuRite Rachell, Employee

  • 6236 Posts
  • 198 Reply Likes
Hello mark,
We are very sorry for the delay in response.  We have responded to the thread you refer to above asking if your display is on Mode 3. If the display is not on USB Mode 3 it will not transfer data.  We are always happy to assist you here on community forum if you are not able to contact us over the phone. Our standard business hours are Monday-Friday 7AM-5PM. We do apologize for any inconvenience you have experienced.  Please let us know if you continue to have this issue. Thank you.