How do I reconnect my sensor without resetting all my data

  • 1
  • Problem
  • Updated 2 years ago
Every few days I lose connection with my sensor.  I realize I am going to have to relocate it but when I do, how do I reconnect without losing the data already stored?
Photo of Tracy Buyer

Tracy Buyer

  • 2 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Harold Ashe

Harold Ashe, Champion

  • 1449 Posts
  • 312 Reply Likes

Normally, you will not lose the record data you do have in your display by simply moving the sensor. The sensor, of course, does not store data...it only sends it. However, if you disconnect power to the display, you would clear out the data stored in it unless you have battery backup.

Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes

Hi Tracy,

Harold is correct, as long as you do not lose connection to the display, then you should not lose your data. However when you move the sensor you may get some erroneous readings such as rainfall when it's not raining. If you need further assistance please contact AcuRite Customer Support at 877-221-1252.

Photo of Tracy Buyer

Tracy Buyer

  • 2 Posts
  • 0 Reply Likes
Ok thank you.  I am confused by the display though because it shows an updated temperature reading this morning but still says I've lost connection with the sensor.
Photo of Harold Ashe

Harold Ashe, Champion

  • 1449 Posts
  • 312 Reply Likes
It is probably showing the last reading it received, whenever that might have been.
Photo of AcuRite Crystal

AcuRite Crystal

  • 2000 Posts
  • 111 Reply Likes

Hi Tracy,

Harold is correct, that it probably is showing the last reading that it received.  If your display unit is not currently updating, you would want to do a hard reset.  Unfortunately when doing this, your previous data will be lost.  To do a hard reset, please follow the instructions below.

The following steps should help to resolve any issues you have been experiencing with your unit.

Before proceeding with the reset, please check your batteries. We recommend that the batteries meet the following criteria:

• Verify you are using standard alkaline batteries such as Rayovac or Energizer. Lithium batteries can be used in the outdoor sensor if you are in a location that will frequently see temperatures below -4oF/-20oC. (Rechargeable batteries, as well as batteries that indicate a heavy-duty quality are not recommended, and may cause irregularities.)
• Verify that you are using a fresh set of batteries. The battery expiration date should be at least 6 years out. Batteries can lose 3% of their power or more every year in storage.

1. Bring both the sensor and display unit indoors and position them side by side.

2. Remove all batteries from both the sensor and the display unit. (If the display has an AC adapter, please unplug this, as well, to completely power down the unit.)

3. Locate the A-B-C ID switch inside each battery compartment. Make sure that the two parts are set to the same position. Please change both parts to the next available letter on the ID switch, as this can help to reset the unit. (Inside the battery compartment, you will see a small, white sticker with a 4-digit number. Please let us know this number.)

4. Reinstall batteries in outdoor sensor first.

5. Reinstall batteries (and/or reconnect AC adapter) to the display last.

6. Let both sensor and display sit side by side to establish connection. (Leaving the devices side by side for 30 minutes will allow you to verify accuracy by comparing the indoor and outdoor readings shown on the display. For accuracy standards, please visit http://www.acurite.com/accuracy.)

7. After a connection has been established, the sensor can be placed outdoors.

Should you require further assistance please contact our phone support at the number listed below. 

877-221-1252