HOW ACTIVE ACURITE ACCESS

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  • Updated 4 months ago
blue light is blinking, I have access through ip, see my 5n1 and I can not activate it on the myacurite website
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Marek 2os073 New York

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Posted 4 months ago

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Mark Wagner

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If the blue light is flashing at all that is a problem. In order to indicate that everything is working correctly on your local network the blue light on the Access needs to be on steady, not flashing or pulsating at all. This chart provides details on what the various states of the front light indicator mean - 

https://www.acurite.com/kbase/09155M_AcuRite_Access.html
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Marek 2os073 New York

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the blue light is stable
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Mark Wagner

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What error message do you get when you try to add the Access unit on MyAcurite?
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Marek 2os073 New York

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  • Device must be connected and reporting data to claim it. Please make sure the device is connected to your router and the status lights are blinking.
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Mark Wagner

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Based on the information you have provided my guess is that you are unfortunately affected by one of the several problems that a number of other users are experiencing. These issues are known to AcuRite but they have not yet provided a fix. The only thing you can do is contact AcuRite support. It can be a rather painful process and they will make you go thru some basic trouble shooting steps to ensure the problem is not with the unit itself or your network. At that point, if they determine that you are effected by one of these known issues, you will be added to the email distribution list to be notified when a fix is available. It is unclear how long that will take. I personally have been waiting since early January. Good luck.

As a side note. If you have access to a VPN and have a router that can run a VPN client so that all your internet traffic goes thru the VPN you can run a pretty fast test that will zero in on which problem you may have. It is not required and I only suggest it for those that understand networking and are comfortable with the operation of their router and how to use a VPN.
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Marek 2os073 New York

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how to do it ?
(Edited)
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Mark Wagner

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Connect your Access and make sure it is working correctly (blue light on solid, you can bring up the Access device page and you see your sensor). Try to add your Access to your MyAcurite site. You should get the error message. Make sure you cancel the add and then log out of MyAcurite. Start you VPN on your router. Again, ithe VPN needs to be running on your router so that all your net traffic is going thru the VPN. Wait ten minutes or so to allow the Access to connect to the AcuRite servers. Then try to add the Access to your MyAcurite site. If it works then you know that your Access unit works fine but you are effected by the problem that AcuRite knows about. To double check, delete the Access unit from your MyAcurite site. Turn off your VPN. Wait 15 to 30 minutes. Then, without turning your VPN on again, try to add your Access to your MyAcurite site again. If you are back to the original error message you have double confirmed that you are effected by the known problem.