Horrible Support

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  • Updated 1 month ago
13 DAYS AND STILL WAITING!!!! Placed an order for the AcuRite Access because Chaney Intruments decide to no longer support a product that I bought 6 months ago. Was given is estimated delivery date of 3/13/2018 after ordering on 3/8/2018. Yet, here we are on 3/21/2018 and have not even received a shipment notification. Have emailed customer support twice... NOTHING... Have called customer support at least a half a dozen times. Most of the time I get an error saying the support can’t process my call due to system problems. The couple times it did route my call I sat in the queue for at least 3 hours before getting stuck at #2 for over an hour and a half. This is my last attempt to get AcuRite to actual support their customer. If you value your customers at all I expect a response since my other attempts have been worthless.
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Brock

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  • PISSED

Posted 1 month ago

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Scott

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I made it all the way to #1 in 4.5 hours only to get all circuits busy please try again later...
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Brock

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It sounds like there is tons of work AcuRite needs to commit to improving their service to customers.
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Brock

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Today was a slow day so I gave call another shot. Called in at 8:32 AM and was #7 in line. At 11:43 am I was #1. At 12:42 was kicked out of the queue.
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Brock

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14 DAYS and Counting
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Gerald Exstein

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Join the party!!!  I ordered my Access on 3/5 with an estimated delivery of 3/15 and have not gotten it yet.  On 3/14 I sent in an e-mail to support just asking for a status update on my order.  I immediately got an automated reply assigning a case number to my question but no real answer.  A few days later still no answer from support so I tried to call and all I got was a message that the call could not be completed due to "system problems."  I tried calling several times and always got the same message.  On 3/17 I got an email from support and I said, finally an answer.  BUT it was ONLY another automated email apologizing for the delay and said "we promise a real person will get back to you soon."

Its now 3/22 and STILL no real reply to my request for an update.  I have posted here TWICE and while I see some Acurite people answering some questions I STILL have not gotten any response to either of my posts.

I realize they are getting pounded because of the high discount they are offering on the Access to previous Hub owners.  But they REALLY need to step up their support and clear this horrible backlog of non-fulfilled orders and no feedback on order status!

Gerry

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Brock

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Man this is horrible. Sorry you are going through the same issue.  I hope you hear back soon.  You would think that a company would have planned properly to support the increased communication, manufacturing, and shipping required when they end of life a product that so many weather stations require to work properly.  AcuRite is not doing themselves any favors in the potential of keeping most of these customers.