help

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  • Updated 9 months ago
indoor/outdoor thermometer model #00754A5, outdoor reading stays around 0-5 F. which is not accurate at all. I followed all the directions to reset, installed fresh batteries, have strong wireless signal, but outdoor temperature is still not accurate. What else can I do?
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Candace

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Posted 2 years ago

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AcuRite Crystal

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Hi Candace,

The following steps should help to resolve any issues you have been experiencing with your unit.

Before proceeding with the reset, please check your batteries. We recommend that the batteries meet the following criteria:

• Verify you are using standard alkaline batteries such as Rayovac or Energizer. Lithium batteries can be used in the outdoor sensor if you are in a location that will frequently see temperatures below -4oF/-20oC. (Rechargeable batteries, as well as batteries that indicate a heavy-duty quality are not recommended, and may cause irregularities.)
• Verify that you are using a fresh set of batteries. The battery expiration date should be at least 6 years out. Batteries can lose 3% of their power or more every year in storage.

1. Bring both the sensor and display unit indoors and position them side by side.

2. Remove all batteries from both the sensor and the display unit. (If the display has an AC adapter, please unplug this, as well, to completely power down the unit.)

3. Locate the A-B-C ID switch inside each battery compartment. Make sure that the two parts are set to the same position. Please change both parts to the next available letter on the ID switch, as this can help to reset the unit. (Inside the battery compartment, you will see a small, white sticker with a 4-digit number. Please let us know this number.)


4. Reinstall batteries in outdoor sensor first. (Please be sure that the red light on the front of the sensor blinks, as this will assure that the sensor is powered on.)

5. Reinstall batteries (and/or reconnect AC adapter) to the display last.

6. Let both sensor and display sit side by side to establish connection. (Leaving the devices side by side for 30 minutes will allow you to verify accuracy by comparing the indoor and outdoor readings shown on the display. For accuracy standards, please visit http://www.acurite.com/accuracy.)

7. After a connection has been established, the sensor can be placed outdoors. 

If that does not resolve the issue, please contact AcuRite Customer Support at 877-221-1252 to inquire about possible warranty coverage.
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Joseph Stickney III

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I have done the  battery change and changed the switch to the letter B on both the receiver and the weather unit twice. I still do not see a blinking light that is talked about.
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AcuRite Jennifer

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Hello Joseph,

What is the model number of your weather station? Are you not getting outdoor temperature readings?  This will help us further assist you with troubleshooting.
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William Lanford

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Help?
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William Lanford

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I got a new computer ,it isnt Windows its Google
can you use app software on Google
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AcuRite Jennifer

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Hello William,

Are you using a PC Connect display or the smartHUB? What is the model number of your product?