Have not received order confirmation or shipping email, where is my product?

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  • Problem
  • Updated 3 months ago
Two weeks ago I waited on hold for EIGHT hours over MULTIPLE days to upgrade two hubs.  When I FINALLY got through to a customer service representative, she took my order over the phone and told me that due to a bug in the system, she could not use any emails with Hotmail or Outoook.  So I gave her a different email address which she must have entered incorrectly.  I saw the order charged to my credit card and thus knew at least the order went through even though I did not get my order confirmation email.  Could you please route my order confirmation to my AcuRite email address and let me know when I should expect to receive my product?

ORDER # 100343502.

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  • frustrated

Posted 3 months ago

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AcuRite Rachell, Employee

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Hello Dawn,

I am very sorry for any inconvenience you have experienced. I have emailed you at the email address on file regarding this issue. Please check your inbox. Thank you.