Have a 5 in one model 02064cdi

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  • Problem
  • Updated 2 months ago
Wind display seems frozen. Have two display units wind is working on the other. Unplugged reset and still not functioning
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Jim Brown

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Posted 3 months ago

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AcuRite Rachell, Employee

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Hello Jim,
I understand you have done troubleshooting already, we need to make sure that all troubleshooting steps have been exhausted. Please verify you are using the battery recommendations and try the troubleshooting steps listed below with all three units.  If this does not correct the issue, the display will need to be replaced. When and where was this unit purchased? Thank you.

Batteries:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4°F/-20°C) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

Hard reset:
- Bring both units side by side and remove all batteries, unplug display if it has an ac adapter
- Change the ABC Switch to a different setting and ensure that both are on the same setting. example - If on A, move both to C
- Place batteries into the outdoor sensor first
- Place batteries into display
- Allow units to sit side by side until they connect.
(Edited)