Have a 01163M 3 sensor Hub at my cottage. One of the indoor sensors is offline since 11/11/2017. Battery indicates normal and signal strength is OK. How do I resolve the problem. It is an hour and a half drive so would like to know before I go there to troubleshoot.
It could be possible that there is some type of interference between the sensor and smartHUB. I do see that it had a strong signal before going offline. We would recommend checking to make sure the sensor is still working. You would want to look for the red light to make sure it is flashing on the sensor. How far is the sensor from the smartHUB, and what type of construction material does it need to go through?
Thanks Jennifer. The hub and router are on a shelf in a closet about 15 feet from the sensor, just across the living room. There may be a hollow core door closed on the closet I do not remember if I left it open. The hub is less than two feet from the router. Not sure when I can get down to play around with it so may be a while before I check back with you.