Have a 01163M 3 sensor Hub at my cottage with indoor sensor offline

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Have a 01163M 3 sensor Hub at my cottage. One of the indoor sensors is offline since 11/11/2017. Battery indicates normal and signal strength is OK. How do I resolve the problem. It is an hour and a half drive so would like to know before I go there to troubleshoot.
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Michael

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Posted 9 months ago

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AcuRite Jennifer

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Hello Michael,

It could be possible that there is some type of interference between the sensor and smartHUB. I do see that it had a strong signal before going offline. We would recommend checking to make sure the sensor is still working. You would want to look for the red light to make sure it is flashing on the sensor.  How far is the sensor from the smartHUB, and what type of construction material does it need to go through?
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Michael

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Thanks Jennifer. The hub and router are on a shelf in a closet about 15 feet from the sensor, just across the living room. There may be a hollow core door closed on the closet I do not remember if I left it open. The hub is less than two feet from the router. Not sure when I can get down to play around with it so may be a while before I check back with you.
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AcuRite Rachell, Employee

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Hello Michael,

We would recommend the following troubleshooting when you are able to access the smartHUB. Please let us know if you have any questions after you are able to do these steps. Thank you.

Please power cycle your smartHUB and router. To do this, you will unplug your Ethernet cable from the router then the adapter for the HUB. After this you can unplug your router. Please leave them unplugged for about 5 minutes. When you plug them back in plug the router in first and let it completely boot up, then you can plug the Ethernet cable into the router after that the adapter.  Please move the HUB away from the router as much as the Ethernet cable will allow you and in the direction of the sensor if possible. 
(Edited)
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Michael

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Hi Rachell. Finally got down to the cottage today, Dec. 31 and did what you suggested and it seems to have worked. Moved the Hub position to a couple of feet below the router and opened the closet door. Interesting that the barometric pressure that comes from the Hub was not responding either. Anyway, seems OK now. Happy New Year!
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AcuRite Jennifer

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Hello Michael,

This is awesome news! Happy New Year to you and your family. Please let us know if there is anything further we can assist you with.