Got my invitation to update, now it doesn't work.

  • 1
  • Problem
  • Updated 2 years ago
  • (Edited)
09150TRX,

24-C8-6E-******
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John Honeck

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Posted 2 years ago

  • 1
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ds5v50 .

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I got my invitation also, I left it be Webpage and all for almost 2 hours, firmware was done but nothing happened. I power cycled my hub and it all came online except for WeatherUnderground. To fix that I just re-inserted the share info from scratch and now it is reporting also. 
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Dennis

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Seems to be a running joke? Did they never test this??!?!
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AcuRite Rachell, Employee

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Hello Dennis,

We do have thousands of customers currently updating on My AcuRite.  We do have a small amount of customers in comparison that are experiencing issues.  We will get those who are experiencing difficulties up and running.  We do apologize for the inconvenience our customers are experiencing.  Please let us know if you need any assistance.  Thank you and have a great day!
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AcuRite Rachell, Employee

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Hello John,

We see you are currently updating.  Please let us know if you have any other questions.  Thank you and have a great day!