Gaps in Temperature and Dew Point on Weather Underground - Again

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  • Problem
  • Updated 4 months ago
Since their issues last night there are now gaps in temperature and dew point on all acurite sensors I click on.  
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kpj104

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Posted 5 months ago

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Ben

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Same here. 
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G Monner

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Things are going down hill quickly!






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David Pushee

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I had similar graphs, table showed data earlier than graph - WTF
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Steve U

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Clearly, their users Timezone is hosed. You get a tiny one when DST ends
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AcuRite Jennifer

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Hello All,

For those seeing the gaps are they displaying in both My AcuRite and Weather Underground or just on Weather Underground? If you are seeing gaps in both please provide us with the date and time you are seeing the gaps on My AcuRite and Weather Underground.
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John Sartoris

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Here are the latest gaps I see in my temp data.  Today Jan 17.

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Doug Barkus

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I am also seeing issues with WU again today.  myAcurite is fine.  It's a WU issue.
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George D. Nincehelser

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"pingdom" is showing some brief wunderground outages today.  Nothing near as bad as it was earlier this month, though.
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AcuRite Jennifer

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Hello John,

Are you still seeing gaps in Weather Underground?
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AcuRite Rachell, Employee

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Hello All,

We do believe this issue is on Weather Undergrounds side. You can certainly try the following troubleshooting steps. 

For those of you not updating on Weather Underground, try to remove your Weather Underground credentials from My AcuRite completely and re-add them. Please DO NOT COPY AND PASTE THE CREDENTIALS. Use your Station Key as the password instead of your password for Weather Underground

For those of you experiencing gaps, please power cycle your smartHUB and router. To do this, you will unplug your Ethernet cable from the router then the adapter for the HUB. After this you can unplug your router. Please leave them unplugged for about 5 minutes. When you plug them back in plug the router in first and let it completely boot up, then you can plug the Ethernet cable into the router after that the adapter.

If the issue continues, please let us know.
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kpj104

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Thanks for replying Rachell!

For the record I did try all of these steps you suggested regarding gaps and nothing helped.

I received my Access today and have migrated to it. No gaps yet.
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AcuRite Jennifer

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Hello Kpj104,

That is great news. Are you still reporting with no gaps?
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kpj104

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Hi Jennifer

Yes, that is correct. I did not see a gap since I installed Access.   I was going to upgrade regardless -- just happened to be good timing.  

On an aside - is there discussion on whether to go back to the more scientific "gust" report with Access -vs- the "highest speed seen this report period"?  I'd put my vote to going back to the way it was if you all wanted the input :)
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AcuRite Rachell, Employee

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Hello kpj104,
We always appreciate the feedback. We will certainly keep this in mind for possible future updates. We are happy to hear you are back up and running as you should be. Please let us know if you have any other questions. Thank you.
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Jon008

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My Excelvan WH-2310 has not reported for an hour. My access reported a couple of minutes ago, so it seems to be doing a little better, but there is a problem with Bezozs' amazon servers or Wundermap.
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AcuRite Jennifer

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Hello Jon008,

It is something we will continue to monitor. Are you seeing any gaps with the Access?
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Jon008

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Hi Jennifer,

No, I didn't see any gaps. The Atlas reports much faster than the Excelvan.
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AcuRite Jennifer

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Hello Jon008,

That is great news. Please let us know if there is anything we can do for you.
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Adam

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Rachel

Same issues. I tried both steps you have suggested. Temp and dew point are not reporting to WU. There are huge gaps when they do report. Everything else is reporting to WU like it should be.

What's the next step to resolve this issue?
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AcuRite Jennifer

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Hello Adam,

As we believe this is an issue on Weather Undergrounds end it is something we will continue to monitor. Are you getting gaps on My AcuRite at all? If so please provide us with a date and time so we can look into this for you.
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George D. Nincehelser

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There doesn't seem much anyone can do but wait until wunderground can get all their systems back up and functioning normally.

One of my bloomskys has been down for 3 hours this afternoon.  My other stations are taking a long time to report back via the web interface.

I feel sorry for wunderground's IT folks, but you'd think their management would come out and make some sort of statement after all this time.
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G Monner

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Did both steps, no change.  This is a repeat of last year.    Did Acurite not record any lessons learned?
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George D. Nincehelser

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It's not an Acurite problem.  Wunderground is still having a boatload of  issues.

I posted an example earlier of the same temp/dewpoint gaps showing on my bloomsky. Again, in case you missed it...

(Edited)
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AcuRite Jennifer

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Hello G Monner,

We believe this to be a Weather Underground issue and not a My AcuRite issue. We have seen different stations from different companies showing gaps on Weather Underground. It is something we will continue to monitor. Please let us know if there is anything we can assist you with.
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John Webb

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I did both also. same problem as last year.
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AcuRite Jennifer

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Hello John,

Are you getting gaps in My AcuRite as well as Weather Underground? We believe this is an issue on Weather Undergrounds end but are continuing to monitor it. If you are experiencing gaps in My AcuRite and Weather Underground please provide us with a date and time frame of when you are seeing the gaps. Thank you.
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Adam

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https://apicommunity.wunderground.com...

I might not of posted that in the correct spot, but some kind of acknowledgement would be great.
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Steve U

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I have seen paper tape (for those old enough to remember Teletypes) with less holes than I see in todays WU graph.
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AcuRite Jennifer

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Hello Adam,

This is something we will continue to monitor. As of right now there is nothing further we can do on our end. We do believe this to be an issue with Weather Underground.
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duiglen

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I think this is an Acurite problem, just checked a dozen stations, only the Acurite stations have gaps. Reporting from other brands have no gaps.
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George D. Nincehelser

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I posted an example of one of my non-Acurite station with temp/dewpoint gaps just a couple of hours ago.
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duiglen

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weather underground shows kneperu2 as an acurite pro weather center.
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George D. Nincehelser

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That's just a software tag from when it was an Acurite 5n1.   You have to be careful with that tag as many never change it from the first installation when they change or modify their system.

I've since changed to "Bloomsky", but it won't change anything.
(Edited)
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AcuRite Jennifer

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Hello Duiglen,

We have looked and had other users on the forum report that their non AcuRite devices were seeing gaps on Weather Underground as well. This is something we are continuing to monitor. Please let us know if there is anything we can assist you with.
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Ian F

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Well you can see the difference since I just connected my new Access hub just after 6pm. I have never seen wind gusts reported before and seems like a steady connection. The last few days I have had data gaps.
New hub worked great!

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Adam

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Ian,

I saw wind gusts yesterday and that's with the smarthub.



I am new to the PWSs, but from my understanding the smarthub is like a live feed, the access is live and a data logger. So if there is a gap, once connected again the access will fill the gap with data. Maybe the other PWS (non acurite smarthub) have data loggers, so no gaps.
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George D. Nincehelser

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The "wind gusts" on the Access are, unfortunately, using a very loose definition of a "gust".

The SmartHUB used the NWS gust definition, which is more strict...  you had to have a wind speed of at least 18 mph before even being considered for "gusthood".

The NWS definition was apparently too strict as many thought it didn't generate enough of those little orange dots on wunderground.
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Dan

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Yes the Access is too loose!! hopefully AcuRite tightens it up some, that's all one is going to see is orange dots!! 
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AcuRite Jennifer

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Hello All,

The wind gusts will register on Weather Underground as the highest wind speed that is recorded in the last 5 minute interval. The wind speed reading will be the last reading in the 5 minute interval.   Please let us know if there is anything we can assist you with.
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kpj104

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Hi Jennifer

It didn;t act this way with the bridge.  Is there a way we can request a feature change for the access device?
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AcuRite Jennifer

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Hello Kpj104,

I would be happy to pass along your request. Typically when we make these changes it is based off customer feedback.
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Adrian

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Don't just look a the graph on WU but have a look at the table as well. The only data registering when the temperature drops out us the wind speed and direction. I downloaded the Acurite data and compared it to the table on WU. That's how I determined that the data was actually getting from the hub to the server.
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kpj104

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You can see that replacing the Bridge with the Access fixes the issue.  (PS - I also do not like the orange dots -- can we go back to the proper definition of a gust? )

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George D. Nincehelser

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So how on Earth do people having the problem on non-Acurite gear use an Access to "fix" the problem?

Or things like this:



Wunderground is messed up royally.
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kpj104

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As I said in my other post, I don't doubt that WU is having issues - especially with the graph lines that started -- today (and, by the way, if you keep the screen up you will notice it will go away until you refresh). 

But there is no denying that as of *yesterday* all the issues with missing data do NOT show up with the Access device, but DO show up with the bridge device. 

Sure, it's probably because of how the device functions - but if you want to deny the fact that there is some fundamental flaw in how AcuRite products with the bridge are setup to communicate with the WU servers that's good on you -- keep doing that.  I've stated my case, and I still feel that there are issues with how AcuRite bridge communicates.  I think it is important for folks to understand about this commercial product.  It has a history of issues associated from the gaps in temperature and dewpoint to the precip resets.  

I had already purchased the Access because I was excited about the capabilities.  I'm glad I did because I will now how more accurate historical data on WU.     
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Doug Barkus

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Once WU fixes their issues, all of this will go away.
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George D. Nincehelser

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You keep telling yourself that.

Meanwhile, people who actually have a clue what's going on will continue on the case.
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Adam Hollman

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My WU page is completely borked at this point.  Here are my graphs as of 8am this morning.

Am I hearing that the only solution to this is to buy some sort of additional product from Acurite?
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Dan

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Adam you are misunderstanding you don't need to buy anything , the problem lies with WU.  Go back and reread posts.
(Edited)
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Doug Barkus

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Just wait for WU to get their act together.  Don't spend money on something you don't need.
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G Monner

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How am I ever going to prove global warming at this rate?
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Dan

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It doesn't exist it's been 20 below here for weeks  : ) 
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Doug Barkus

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Paint your sensor black and wait for WU to solve their problems.
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George D. Nincehelser

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Steve U

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All my graphs looked like your temperature one around 4AM today, now it says I am offline. Funny, My acurite looks wetter tan normal ((we got much needed rain last night)  ;)
I wonder if the data flow from all the  new Access  coming online, is confusing their servers?
(mine is due tomorrow)
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AcuRite Jennifer

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Hello Adam,

You do not need to purchase an additional product. As stated previously we believe this to be an issue on Weather Undergrounds end. It is not just AcuRite weather stations that are seeing the issues with gaps.
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Adam Hollman

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My graphs have returned to normal.  Just the occasional gap every few days.  I have my quality star from WU back again too.
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AcuRite Rachell, Employee

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Hello Adam,
We are happy this issue has been resolved. Please let us know if you have any other questions. Thank you.
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G Monner

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  • When Acurite cannot be bothered to correct the link provide in the hub, it makes them look sloppy and makes people question what effort they really put into anything.
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AcuRite Jennifer

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Hello G Monner,

We apologize if we made an error. We would be happy to get it corrected. Please let us know what you are referring to and we would be happy to get it fixed. Thank you.
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Jack Canavera

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At his point WU has admitted that they have had issues going on for the past 6 days.  I'm seeing issues on both my Atlas and 5-in-1 with erratic reporting.  As best as I could find out from the WU support forums there are rapid-fire reports coming from multiple weather station manufacturers where WU is not processing all packets being sent to them.  So my advice is to sit back and wait for WU to figure all this out.  There is some speculation that it may be capacity issues as a flood of weather stations obtained for Christmas has caused a capacity issue with WU.  That is speculation however and the only thing known for sure is that WU has publicly acknowledged that they are having issues and it not just with AcuRite equipment.
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rpbarnhi

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Issue *might* be resolved? Been almost 24 hours and no data drops on my station!
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HeloMech

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http://www.wxforum.net/index.php?topic=33580.0#lastPost

It is being discussed here also, that the MADIS system is even back up.  So far, so good.
Definitely there is progress being made.
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George D. Nincehelser

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Just to close out this thread...

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Adrian

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Thanks George.
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HeloMech

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There are still some gremlins. Changing the status message is inop. Also the page count works on some browsers and not on others. The charting is showing no gaps, but scrolling through the timelines show updates mostly at 5 or 6 minutes, but some are as far apart as 14 or 15 minutes. But I am confident that they will get all the bugs worked out and we will be better for it. I would guess that the reliability will be better after the equipment additions and the updating of the old coding.
(Edited)
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MontanaPhil

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Good morning all, and I too am looking forward to closing out this issue for good. I received the WU email also, at 3:00 PM yesterday. Things are mostly fixed, but as of 8:00 AM this morning, the visit counter is random at best, and status message cannot be updated. Weather data and cams are in better shape than I have seen in ten days, so these more critical features can now be relied upon again to be accurate and current. Thanks to all for your input and observations as WU got a handle on this, and have a good weekend !!
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AcuRite Rachell, Employee

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Hello All,
We appreciate your patience regarding the interruption of service Weather Underground had experienced. We have communicated with Weather Underground and they have confirmed that all server issues have been corrected. If you are still not updating on Weather Underground please remove your Weather Underground credentials from My AcuRite completely and re-add them. Please DO NOT COPY AND PASTE THE CREDENTIALS. Use your Station Key as the password instead of your password for Weather Underground. Let us know if this issue continues. Thank you.