Gaps in Temperature and Dew Point on Weather Underground - Again

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Since their issues last night there are now gaps in temperature and dew point on all acurite sensors I click on.  
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kpj104

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Posted 6 months ago

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George D. Nincehelser

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That's a wunderground issue.  They weren't receiving data reliably during their outage.
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George D. Nincehelser

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One of my bloomskys still hasn't come back on-line with wunderground yet.  It's on-line and I can access it through the bloomsky system, but wunderground is still kaput.
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George D. Nincehelser

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Latest from wunderground 22 minutes ago:

 Brendan Hayes, Official Rep
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Things are mostly fixed now.  We were able to restore HTTP access last night, and have been working on reconnecting things behind the scenes for the data to be processed and put into the right places.  That is why some values themselves might still have an issue.  We are continuing to https://www.cnbc.com/2018/01/03/microsoft-google-respond-to-intel-chip-vulnerability.html
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kpj104

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Thanks for the investigation
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John Webb

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still not fixed. same problem we had about a year ago. hope it is fixed soon. seems to be getting worse.
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AcuRite Jennifer

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Hello John,

We believe this is an issue on Wundergrounds end. Please read above in Georges post. It looks like they are working on resolving it.
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Doug Barkus

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I've been having those problems for a couple months now since I switched back to having the hub update wunderground directly.
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Sir MAK

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It appears that "at times" WU will see partial data from the Acurite hubs when WU is having issues.  In most cases the wind information is there but the temp and humidity is not.  This causes the graphs on WU for the temp, humidity, and dew point to have breaks in them.  You can see this by looking at the data in the table tab.  They will have dashes for these, but will have entries for wind.

I have both a 5 in 1 and another brand of weather stations.  The other brand has full records lost  during the same time frame that I have partial data from my 5 in 1 for both yesterday and today. Since there is no data at all there are no breaks in the WU graphs.



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George D. Nincehelser

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I wouldn't be surprised if some SmartHUBs might need a reboot after things clear up on wunderground's side.

The SmartHUB does not seem to like it when it gets unexpected responses from the other side, like 500-series error messages. 
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kpj104

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I agree.  This happened back when the whole GAPgate was going on with the new firmware update to the bridge.  Eventually even when it was fixed some needed further resets.  
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G Monner

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GAP GATE...HA!
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Steve U

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About an hour ago, WU's 10 day forecast was predicting days of snow, temps in single digits,  in the San Francisco Bay area. Bizarre its 62 outside
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kpj104

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Jon008

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The bridge does not have a "data logger" to store any old reports it gets while the site you are uploading to is broken. The other stations are likely using a display with a built in data logger that holds and then forwards all lost readings once the connection can be re established.
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kpj104

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Yes, I know this.  There are at least four different types I've found with no issue.  AcuRite is the only issue and ONLY with the temp and dew point.   It isn't a connection issue -- it's specific to that data again.  Once again, this happened before and AcuRite had to fix something on their end.
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George D. Nincehelser

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So what, exactly, did AcurRite fix last time? They didn't issue a firmware update for the SmartHub?
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AcuRite Jennifer, Employee

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Hello kpj104,

I was able to view the accounts you sent and I see gaps in both.  There are gaps in non AcuRite stations and gaps in the AcuRite stations. The difference is that some of the stations that are non AcuRite have the gaps connected. It is something we continue to monitor. Please let us know if there is anything we can do for you.
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kpj104

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I just had another gap in just temperature and dewpoint again after resetting the bridge, so that isn't the issue.  

I think there is an issue with AcuRite.  

Are they trying to make us all buy the new access device??
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AcuRite Jennifer, Employee

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Hello Kpj104,

Jon008 and George are correct we do not have a data logger to store the reports so therefore that information would not fill in where as some of the other stations may have this functionality and it would fill in the missing information. This is something we are monitoring on our side as well, however as of right now we are not reporting any issues on our end. Thank you.
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kpj104

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Hi Jennifer

Appreciate you replying.  It would probably save you all a lot of time to address this on the main page or something of that nature.   Just a suggestion though.  

Please do keep those of us invested up to date with any information you all have or receive regarding the issue. 
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AcuRite Jennifer, Employee

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Hello Kpj104,

Thank you for the suggestion. It is a very active thread so there is typically some type of reply daily. As of right now it is still believed to be an issue on Weather Undergrounds end as we have seen weather stations that are not AcuRite having the same issues. We will continue to monitor this. We understand it's frustrating. Please let us know if there is anything we can do for you.
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MontanaPhil

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Jennifer, and all who are following, just this afternoon WU took a huge step forward to resolve issues that have fueled this thread for two weeks now. They are actively seeking direct input from PWS owners and weathercam uploaders. They announced this new direction at  https://www.wxforum.net/index.php?topic=33651.0  You do not have to be a member to read post and get links. I hope we can find a way to get this info out there for all...Montanaphil
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George D. Nincehelser

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Wow!  That is one busy thread!
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Adam Hollman

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I, too, have just started seeing several gaps yesterday and today.  I am having flashbacks to the big issue several months ago.
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AcuRite Jennifer

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Hello Adam,

We understand your concern. We believe this to be an issue on Weather Undergrounds end but will continue to monitor it.
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MontanaPhil

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Good Morning Jennifer, you are correct that WU has major issues since their system crashed 1 week ago. It is a worldwide issue, independent of hardware and/or software or platform. They continue to address problems, but for every step forward there seems to be a unexpected step backwards somewhere in the system. The following link from WU's own forum, and comments from Brandon (WU Rep.) should be helpful in understanding scope of problem. This is not the time to blame Accurite or try to troubleshoot the occasional issues that arise with any brand of weather station. As I posted elsewhere in this forum, until WU is stable again, it will be almost impossible to confirm you are successfully contributing valid data. Regards as always, Montanaphil  LINK: https://apicommunity.wunderground.com/weatherapi/topics/api-not-working-8jsfugpjga7xv?topic-reply-li...
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Adam

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Acurite should allow us to share data to different places..........pwsweather. I know there are ways to do that, it'd be nice to be built into Acurites own software.
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Doug Barkus

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That might be possible in the future with the Access, but I doubt it's possible with the limited resources of the hub.
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AcuRite Rachell, Employee

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Hello Adam,
We appreciate your feedback and will certainly consider this for possible future updates. Thank you.
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John Webb

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I also have gaps in the last few days. all of the acurite stations in my area having the same problem.
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AcuRite Jennifer

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Hello John,

Are you seeing gaps on My AcuRite as well? Please let us know the date and time frame of when you are seeing the gaps. Thank you.
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G Monner

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Same thing here.   Acurite grade B equipment.   If you log into the Acurite Hub, it has a link that says Acurite Weather Stations Home.  It goes to http://acuriteweatherstation.com//.   That link has always been dead.   They don't even update their own equipment.  2nd rate equipment, 3rd rate customer service.   No care for existing customer.   They only want new sales.
(Edited)
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George D. Nincehelser

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That's because that link is in embedded in the "boot firmware" and can't be field-updated.
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Doug Barkus

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I connected an access today and so far no gaps sending to WU.  I had several gaps today before the switchover when I was still connected to the hub.  I'll keep an eye on it to see if it stays without gaps.
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Ron

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What switchover? Did something change? Is there something I'm supposed to do here? Will it fix these gaps?
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Doug Barkus

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When I switched over to using the Access instead of the Hub.
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G Monner

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I am still using the Hub, this happened before about a year or so ago.  It took Acurite a few weeks to react, and more time for them to figure it out.    What is an "access"?   
(Edited)
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Jon008

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The upgrade from the current smarthub. Has more memory, ram, faster updates, battery back-up, and better antenna system. The antenna system is a straight up antenna with a coiled top for omni-directional reception. The smarthub just had a piece of wire sticking up flat in the flip up antenna.
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G Monner

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Sounds interesting, but I don't want to give Acurite another dime.   Not sure where i will go next but not back to them.   Thanks for the 411.
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Dan

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Gaps here too, it's  WU thing because my hub always works flawlessly.
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Steve U

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7 gaps just today.  WU has issues (again)
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Adrian

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The gaps in WU data started a couple of weeks ago for me. It worked without issue after the initial install but then the gaps started appearing. There were gaps in both my WU and Acurite data but at different times. I moved my hub as far away from my router as possible and that fixed the Acurite data but not the WU data. There are still gaps and now WU advises that my station is offline, 08/01/18. If someone from Acururite wants to check my data from 07/01/2018 they will see what I mean.
There is an issue between Acurite and WU as surrounding stations are reporting without issue onW WU.
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AcuRite Jennifer

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Hello Adrian,

We are only able to check the data within the last 30 days. Can you provide us with a specific date and time of when you are seeing the gaps within the 30 day range so we can look into it. Thank you.
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Ron

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Yep, here we go again. Been seeing gaps the last several days, now WU says my station is not reporting. It's reporting to MyAcurite just fine. WU profile said I had no stations. When I resave it on MyAcurite, it shows up again in WU, but still says it's not reporting and at least once disappeared from the list again.  Looks like I'm going to have a 5-n-1, display and hub for sale. :)
(Edited)
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AcuRite Jennifer

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Hello Ron,

We are sorry to hear this. Are you able to provide me with a specific date and time that you are getting these gaps so that we can take a look at your account. Thank you.
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Gazfromoz

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Same issue with me and WU, is it my Hub or WU ? been getting missing temps now not reporting to WU
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AcuRite Jennifer

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Hello Gazfromoz,

Are you able to provide us with some date and times you are experiencing these gaps so we can take a look at your account. Are you seeing them on My AcuRite and Weather Underground or just on Weather Underground?
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Adrian

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Hi Ron,

Thanks for the post. It is nice to know I am not on my own with this issue. I still like the unit and the data on My Acurite is good. I'm just a bit disappointed that WU has failed. I think it may be an AWS issue again.  The data is obviously being pushed out by the hub as the Acurite server is reporting it back to My Acurite.  I'm disappointed as I have given the URL for WU to friends and family so they could have a look. Especially as the weather where I live has been insanely hot. 48c yesterday and I don't live anywhere near Death Valley.

Hang in there. Maybe they will all get their acts together and we can have consistent data.

Cheers
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AcuRite Jennifer

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Hello Adrian,

Are you seeing gaps or just having a problem with the transmission to Weather Underground?
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Adrian

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Hi Jennifer,

Initially I had gaps in both Acurite and WU. Moving the hub fixed the gaps in Acurite but the gaps still appeared in WU. However, it was a WU issue as it was terrible for a few weeks but it now seems to have been resolved. There have been no gaps in data since 11/01/2018. At times WU was reporting that my PWS was offline. As I was still receiving data from My Acurire,l I knew the issue was elsewhere. Interestingly, during the issue the map on WU for my PWS location had a grey overlay and was missing streets and rivers.

Thanks for the follow up.

Cheers 
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AcuRite Jennifer

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Hello Adrian,

This is great to hear. We are glad you were able to resolve it. Please let us know if there is anything we can assist you with.
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Adrian

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My WU just came back up. Let's see how long it lasts this time.
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Gazfromoz

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same here up but for how long
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Adrian

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Did not have to wait too long for the drop out. First drop at 20:36.
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AcuRite Jennifer

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Hello Adrian,

We can see you are currently transmitting on Weather Underground.  Please check your account.
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Adam

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First post for me, new user......gaps in temp and dew point on WU this morning. WU was showing my PWS offline most of the night. No problems on MyAcurite. This is sad. Is it a WU issue or Acurite issue? Should I be expecting more of this?
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AcuRite Jennifer

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Hello Adam,

Are you seeing gaps in My AcuRite as well or only on Weather Underground? Can you please provide specific dates, and times of when you are seeing the gaps. Thank you.
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Jon008

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It's not acurite users, it's Wunderground. Since they changed their Wundermap to "mapbox", and to Beezus' or whatever his name is Amazon cloud server, it has been like going backwards 20 years. The Wundermap is not even a Live map anymore.
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Doug Barkus

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And I would narrow it down to the hub communicating with WU.  I have one station using a hub and one using the new Access and only the hub has gaps.  In fact, today I have almost all gaps and very little data.  Just wind speed, direction and pressure.  No temp or humidity for the vast majority of the time.
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George D. Nincehelser

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I'm getting gaps on my Bloomsky (KNEPERU2)

Yesterday it wasn't reporting at all.

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Doug Barkus

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Good to know. 
Does it have gaps in the wind speed also or just temp?
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George D. Nincehelser

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The Bloomsky doesn't have windspeed or direction... there's no anemometer.

Oddly, it seems to be attempting to plot something, though. "Zero" instead of nothing.
(Edited)
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Doug Barkus

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I wonder if it's the way the Hub and the Bloomsky send the data to WU that is the issue.  The Access may do it differently.

I have looked at about a dozen stations in my area and the only ones with gaps are Acurites (I assume they are using the hub).  My Hub station has more gaps than data today but my Access station is fine.
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rpbarnhi

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Can someone find a "non-acurite" device on Wunderground that is showing the same data gaps? I have looked for several minutes in my area and can't find one...
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John Z

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Doug,

I deleted that because I wasn't completely satisfied with it.

The gist of it though is that I think that when the hub experiences a too-long delay in getting an acknowledgement back from a server, it will resend some number of times. When it is sending Ethernet data, its radio appears to be blanked off to avoid self interference from the Ethernet controller.

All data points from the hub are sent twice, except for T&H, which are sent only once. So if a retry frenzy causes a T&H transmission from the 5n1 to be lost, it is truly lost. Other data have a second chance.

So I think these gaps are an unfortunate interaction between the smartHUB and WU servers, triggered off by recent events at WU.

As George Nincehelser has noted, at least one other vendor's product has been similarly affected.

WU owns this, in my view.
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George D. Nincehelser

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Even my Atlas on Access is wonked out this morning. KNEPERU3.  It kind of looks like temp/dewpoint are "double plotting" or something similar.

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Doug Barkus

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I agree, this is a WU problem but it brings to light an issue with how the hub sends data that normally wouldn't be a problem.

Other vendors (except possibly BloomSky) send data differently and therefore won't see gaps.

Once WU gets their issue fixed, we should see the problem clear up for the Hub.
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George D. Nincehelser

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Data sent to wunderground from personal weather stations is sent via http or https.

Other than the order in which parameters are sent, there's little else to differ.

You can find a rundown of the protocol here.  Be aware some of these parameters no longer work (if they ever did in the first place).  If you send an incorrect or unimplemented parameter, wunderground will just ignore it without comment.

http://wiki.wunderground.com/index.php/PWS_-_Upload_Protocol
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Doug Barkus

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So here's my conclusion based on everyone's comments:

The hub does not have the resources (or maybe just the logic) to know what type of sensor it is using to send data to WU.  It just knows to send whatever data it has at the time.  

It doesn't know I'm using a 5n1 to update WU and should have 5 or more pieces of data or that I'm just using a rain gauge and to only send the rain data and not temp and windspeed.

When WU is as messed up as it is, this causes the temp and dew point data to be missed due to John Z's explanation above.

Since the Hub doesn't know those 2 fields can't be blank, it sends what it has and that is why we see gaps for those 2 data points and not the rest of them on WU.

I reserve the right to be wrong :)
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David Pushee

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Me too.  I had been seeing some small gaps over the past few days, but today's wu data started around 3am (eastern time).  Sporadic gaps until 9:58 am and no data since as of 10:44 am.  

MyAcurite showing data reliably every 5  (+/- 1) minutes.

Using hub with direct connect to router.  Must be problem in data transmission between acurite and wu.

Now KNHPLYMO5 not visible on WU map.
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AcuRite Jennifer

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Hello David,

We believe this to be a problem with Weather Underground. It is something we are monitoring closely. Should something change we will update our users. Thank you.
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Adam

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I sent a ticket into WU, prolly won't get a response but it's worth a try.....I guess
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Adam

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Great......
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David Pushee

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Very similar to mine - KNHPLYMO5.  Now when I log in to wu to look at my stations, I don't have one!  Frustrated comment sent to WU.
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AcuRite Jennifer

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Hello Adam,

We  have heard a couple of people who have submitted tickets as well. Please let us know if you are able to get a response.

We were able to check your Wunderground account and see you are currently transmitting. Please let us know if there is anything we can assist you with.
(Edited)