fridge sensor 00986a2.

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  • Problem
  • Updated 2 years ago
I have just unpacked new fridge sensor 00986a2. Sensor number two not displaying anything. I have tried everything( reset with all components next to each other. New batteries) . Can you help
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Johan Ebersohn

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Posted 2 years ago

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AcuRite Crystal

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Hi Johan,

The following steps should help to resolve any issues you have been experiencing with your unit.

Before proceeding with the reset, please check your batteries. We recommend that the batteries meet the following criteria:

• Verify you are using standard alkaline batteries such as Rayovac or Energizer. Lithium batteries can be used in the outdoor sensor if you are in a location that will frequently see temperatures below -4oF/-20oC. (Rechargeable batteries, as well as batteries that indicate a heavy-duty quality are not recommended, and may cause irregularities.)
• Verify that you are using a fresh set of batteries. The battery expiration date should be at least 6 years out. Batteries can lose 3% of their power or more every year in storage.

1. Bring all 3 units, sensors and display, together, side-by-side. (Inside the battery compartment, you will see a small, white sticker with a 4-digit number. Please let us know this number.)


2. Remove all batteries from all 3 units.

3. Reinstall batteries into the main display unit first.

4. Reinstall batteries into sensor #1. (Please be sure that the red light on the front of the sensor blinks, as this will assure that the sensor is powered on.)

5. Reinstall batteries into sensor #2. (Please be sure that the red light on the front of the sensor blinks, as this will assure that the sensor is powered on.)

6. The main unit should read temperatures from both sensors almost instantly. (Leaving the devices side by side for 15 minutes will allow you to verify accuracy by comparing the two readings shown on the display. For accuracy standards, please visit http://www.acurite.com/accuracy.)

7. After the connection has been established, the sensors can be placed in their designated locations.

Should you require further assistance please contact our phone support at the number listed below. 

877-221-1252
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Johan Ebersohn

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Hi Crystal,

I have tried all of the above. Still nothing on the display.

Regards

Johan

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Johan Ebersohn

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Hi Crystal,

The number inside   qc 0115.

I forgot to mention this in my previous mail.

Regards

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AcuRite Kevin

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HI Johan,

At this point we would ask you to contact our Customer Support Center at 877-221-1252 for additional assistance.
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Johan Ebersohn

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Hi Kevin,

I am in Africa. When you get ready to go to work, i go to bed. Is there no other means(email)

of communicating with you guys ?

Regards


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AcuRite Crystal

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Hi Johan,

If you are still experiencing problems with your thermometer, we would recommend contacting the retailer that you purchased it from, for an exchange.  Unfortunately, we are unable to ship outside of the US and Canada for warranty purposes at this time.