Frequent Loss of Signal with new Access hub

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  • Updated 5 months ago
I received my new Access hub at the end of January, and after a few initial problems with my temp monitor both it and my 5-in-1 worked fine.  But the last two weeks, I've had 7 loss of signal alerts with the 5-in-1.  It has batteries, and during the alert times I have had no Internet problems and the 5-in-1 continues to communicate with the two displays in my home (one of which has more walls and distance to get to).  And the temp monitor continues working.

Any ideas?  Ironically the smartHUB was working fine since the last software update.  Although this problem gives me deja vu of all the smartHUB problems I had in the past.  And of course, the access problems happened during our rare California rainfall events so I have no data.  Sorry to post here but I work M-F and can't call.
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Karl Konnerth

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Posted 6 months ago

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Karl Konnerth

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And what is this?  I thought rainfall resets were a thing of the past.  Disappointing.

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Timothy Linde

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Observation.
Old hub vs. new hub. Couple months ago I bough the new hub, set it up along with the old hub while both pull from the same 5in1 the new feeds the weather site but both feed separate sites on AcuRite dash. The new hub drops far more often and is down for far longer than the old hub. Same network for both.
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AcuRite Jennifer

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Hello Karl,

When the Access goes offline how long is it going offline for? Is it about 20 minutes to an hour and then comes back online? Does your rain reset each time this happens?  How often is this occurring?
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Will

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I have been experiencing a similar problem. I received my new Access hub about two weeks ago, and for the first few days it worked fine. However, for the past week and a half, it has lost the signal almost every single day, most of the time during the night. The signal is typically out for a few hours and sometimes reconnects itself. Other times I have used the Acurite app, navigated to the sensor settings, and clicked on the "Save Settings" button (without actually changing any settings). Often the connection is re-established within 15 minutes or so. I'm not sure if clicking the "Save Settings" button is really fixing the connection or if this is just a coincidence, since this doesn't work every time. Either way, I lose all the history whenever the signal is lost, and the history is one of my primary reasons for having a sensor such as this.

When I first started experiencing the signal loss, I replaced the batteries in the sensor, even though they weren't that old, but the signal loss has continued. I never had any problems with my smart hub, and the Access hub is in the same location, which leads me to believe the issue is with the Access hub and not the sensor or locations of either.

I would appreciate any suggestions, as this is a very frustrating development, particularly since the Access hub is basically being forced on us because the smart hub won't be supported anymore.

Will
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Steve U

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Have you compared the signal levels (1-4) between day, evening, late night by logging into the Access directly? Is there a step between each period?
Is the other electronics that may be active during the bad hours?
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Jim Ace

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Not a good excuse, poor planning from Acurite 
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Will

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Shortly after my original post I decided to remove the backup batteries in the Access hub to see if they were affecting the signal. Interestingly, my signal strength jumped up immediately. To make sure it wasn't a fluke, I reinstallled and removed the batteries several times throughout the day, each time resulting in the same jump in signal strength when the batteries were removed. At that point, I left the batteries out for several days, and I didn't experience a single loss of signal, so I'm fairly convinced that the batteries were affecting my signal strength.

Before moving on completely from this, I decided to reinstall the batteries and rotate the hub so that the batteries are on the far side of the hub from my sensor. In other words I want to make sure the internal antenna inside the hub is not blocked by the batteries. So far the signal has remained high, but the real test will be to see if I have any signal losses over the next several days. I'll try to update this post with my results.
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Will

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It has been several days, and I have not had a single loss of signal. To those with similar issues, consider rotating your hub or removing your backup batteries. To Acurite, consider redesigning the Access hub so that the batteries do not block the internal antenna in any reasonable orientation.
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Karl Konnerth

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Thank for the messages.  I don't watch the Access that closely to see when it reconnects to Acu-Rite, but of course the alert says it is 2 hours plus.  And sometimes these are in the middle of the night or at work, when I expect it to collect data without intervention.  This is the first reset I have noticed, but we didn't have much rain in February so I wasn't looking that closely.

I don't even know how to log in to the Access to monitor signal levels or why I should do that.  There may well be radio interference at the time, but my two displays don't seem to have a problem as they continue to accumulate rainfall when Access is offline.

Honestly, I thought the Access was going to solve the problems of the past few years but it's just the same.
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Karl Konnerth

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Today I had a loss of signal alert.  The dashboard went to .09 inches then reset to 0.  Both AcuRite displays in my home show .28 inches so far today.

I found the device on my network and connected by HTTP.  It doesn't show much about signal.  Right now a 4.

I'm not sure what else to do.  If I happen to be home when this happens again I can check the signal.

I'm curious why it resets rainfall to 0 after a loss of signal.  I thought it would keep the data until it reconnected again.  Judging by the data points on the graph it looks like it lost signal for 6 hours.
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FredS

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What I do is not a fix for the root cause, but it does avoid my having to manually reset the Access every time it drops signals from my sensors:

1) I buy a cheap WiFi smartplug to plug the Access into
2) I setup a schedule where every 2 hrs I have the plug shut-off and then 1 minute later I have the plug turn-on again.
3) I take the batteries out of the Access, so that the Access will shut down every time the plug cycles off and on.
4) I plug the Access into the smart plug and let the program on the WiFi plug run.

I am now seeing green indicators on my dashboard almost all the time. I never get a loss of signal notification. And before a sensor goes red, the Access gets auto reset by the WiFi plug cycling off/on resulting in the sensors turning green after each cycle.

It’s not elegant and it stinks I have to buy another accessory to make this thing work. But at least for now, I’m not having to manually reset this thing each time I lose a signal.