Fan not working...would like replacement dual solar panel

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  • Updated 1 year ago
I originally bought my 5 in 1 in Oct. of last year and it seemed to work fine for many months. However, once spring / summer rolled around, I like many others am having readings of 8-10 degrees too high. I've checked the unit inside and it is completely clean. I was also able to observe the fan only intermittently working and some times not at all, even with the sun hitting the solar panel directly.

Since this is obviously a very common problem with this unit, I would like a dual solar panel replacement top, but feel that Acurite should provide this at no charge or a very deep discount. What is Acurite's stance on this?
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Mark Kazibutowski

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Posted 1 year ago

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AcuRite Jennifer

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Hello Mark,

Where are you located?  Do you have the single or dual assembly on the sensor?  What are you comparing the readings to? There is a 1 year warranty on the product. Did you purchase this directly from us? When you opened up the sensor and checked for debris did you point the solar panel to the sun? Did the fan kick on then, or with a spin from your finger did it work?   When comparing temperature, humidity or other environmental readings against other sources to determine accuracy, the comparative source MUST be in the exact same location where the original measurement is taken. 

Information on the television, radio, computer, or mobile app is NOT a valid source for comparison, because environmental factors fluctuate a great deal between different locations. Data from these sources may be for locations that are several miles away from where you're taking a reading.

When testing a product against another product for accuracy, be sure to allow products to sit undisturbed (without handling) side by side for a minimum of 30 minutes to allow the products to acclimate to the environmental conditions. 1-8 hours is ideal for humidity testing. Also be sure to take into account the accuracy standard/tolerance for different products.
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Mark Kazibutowski

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Hi Jennifer, I am in Colorado and I have the single solar panel assembly (but would like to upgrade to the dual solar panel assembly). When I took apart the sensor and looked at the fan, I did point it towards the sun, but had to flick it with my finger to get it to spin. In regards to what I am comparing readings to, I am aware of a Weather Underground station in the neighborhood behind mine that is no more than 100 yards away from mine. In the winter months, the readings between my sensor and that one were nearly identical and always within a degree or two of each other. Also, the rainfall measured between the two is usually very close to each other. The only difference is the summer temperature...which is frequently 8-10 degrees warmer (on my sensor). My opinion is that my sensor has a defective fan and it works only intermittently. This is why I would like to upgrade to the dual-solar panel sensor and would like Acurite to cover the upgrade under warranty.Thanks
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George D. Nincehelser

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There's more to it than that.  What is beneath it is important, for example.
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Weather Mike

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The ground was beneath mine.  It was 38 feet in the air and it still failed! in two units.  Unless you install this 38 feet over a volcano...I don't see the correlation....and the canned responses of it depends where you live makes no sense at all.  It either works or it doesn't.  I can see a huge problem if it a few feet off of a roof...but mine was 38 feet in the air in a field with only 1 pump station 89 feet from it, where I placed the indoor panel.
(Edited)
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George D. Nincehelser

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"Ground"?  C'mon, Mike.  You're really losing credibility.
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Weather Mike

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Am I George?  Most people do not place their units as high in the air as I do...but I want an accurate wind speed.  It was a joke George...don't you have any sense of humor?
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AcuRite Jennifer

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Hello All,

For those customers who did experience issues back in 2015 when we had a fan problem, we did replace their fans for them. The fan has been since corrected.  We are happy to work with any customer who is experiencing issues and if we find the troubleshooting does not correct the problem, we would be happy to start a warranty claim.