Email or live chat support needed. Trying to buy products and transaction not going through on site. Can't call on phone

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  • Updated 1 year ago
I tried to buy some thermometers today and the transaction would not go through. I am in Australia but I was having it delivered to a USA address. My credit cards are Aussie issued, I tried 2 of them, same result. AVS gateway denied or something. Do you take paypal payments instead?
Brenden
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Brenden Woolley

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  • frustrated

Posted 1 year ago

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Photo of George D. Nincehelser

George D. Nincehelser

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AVS = Address Verification System

I'd suspect your Australian billing address not matching your US shipping address is setting off red flags.
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Brenden Woolley

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Thanks George

True, thats probably it, so how do I work it so I can buy products? I would like to buy, but am unable to proceed. I need acurite to advise if there is a way this can happen for me.
Thanks
Brenden
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AcuRite Jennifer

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Hello Brenden,

To place orders directly on AcuRite.com you would need a shipping and billing address in the United States or Canada. These are the only 2 countries that are able to place an order via AcuRite.com.   Seeing as the billing address is in Australia this would be why the order was declined.