Does anyone work in customer service?!?!

  • 1
  • Question
  • Updated 2 weeks ago
How do you get someone to respond?!?! I emailed and have not heard anything. Ours is stuck at -40, we did all of the recommended steps and our sensor is apparently shot. Has anyone had success in getting a response and solution? Ours didn't even last 90 days!
Photo of Eileen Birk

Eileen Birk

  • 1 Post
  • 0 Reply Likes

Posted 2 weeks ago

  • 1
Photo of Murray Stafford

Murray Stafford

  • 78 Posts
  • 27 Reply Likes
Have you tried new batteries?
Photo of PSL5082


  • 56 Posts
  • 14 Reply Likes
Good luck on getting any support from them. In their own words .... Our AcuRite Loyalty team monitors and supports this forum.
Mon-Fri: 7:00am - 5:00pm CT

The last response I saw to anyone's problem was 24 hours ago. When and if they do respond, you'll likely get their usual canned reply to move the units closer, remove the batteries, unplug, replug, yada yada yada. Usually no help at all.
Photo of Roy Griffith

Roy Griffith

  • 49 Posts
  • 4 Reply Likes
Call early in the morning (around 8:30 AM EST) if it is a -40 problem and you haven't had it a year, I bet they replace it. After making you send it in and verifying that it is broken, of course. Don't bother with email and don't expect replies from them here, other than the instructions on how to make sure your -40 is  a dead temp/humidity sensor.