Does anyone work in customer service?!?!

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  • Updated 2 months ago
How do you get someone to respond?!?! I emailed and have not heard anything. Ours is stuck at -40, we did all of the recommended steps and our sensor is apparently shot. Has anyone had success in getting a response and solution? Ours didn't even last 90 days!
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Eileen Birk

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Posted 2 months ago

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Murray Stafford

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Have you tried new batteries?
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PSL5082

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Good luck on getting any support from them. In their own words .... Our AcuRite Loyalty team monitors and supports this forum.
Mon-Fri: 7:00am - 5:00pm CT

The last response I saw to anyone's problem was 24 hours ago. When and if they do respond, you'll likely get their usual canned reply to move the units closer, remove the batteries, unplug, replug, yada yada yada. Usually no help at all.
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Roy Griffith

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Call early in the morning (around 8:30 AM EST) if it is a -40 problem and you haven't had it a year, I bet they replace it. After making you send it in and verifying that it is broken, of course. Don't bother with email and don't expect replies from them here, other than the instructions on how to make sure your -40 is  a dead temp/humidity sensor.
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AcuRite Rachell, Employee

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Hello Eileen,
We apologize for any inconvenience you have experienced trying to reach the AcuRite Support Team.  Please verify you are using the battery recommendations and try the troubleshooting steps listed below. Please let us know if you continue to have issues. Thank you.

Batteries:

•Verify you are using fresh alkaline batteries or lithium batteries (when temperature is below -4°F/-20°C) in sensor.

•Quality brand batteries are recommended, including Duracell, Rayovac, Energizer, or Kirkland.

•Verify batteries are fresh. The battery expiration date should be at least 6 years out. Batteries can lose 3% power or more every year in storage.

•Heavy duty, extra strength or generic / store brand batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the way these types of batteries disperse power. Each battery should not exceed 1.6 volts.

•Rechargeable batteries are not recommended for use with AcuRite products because they may cause performance irregularities due to the voltage instability of these types of batteries.

•Mixing different battery types (brands, old/new, etc.) is not recommended.

Hard reset:
- Bring both units side by side and remove all batteries, unplug display if it has an ac adapter
- Change the ABC Switch to a different setting and ensure that both are on the same setting. example - If on A, move both to C
- Place batteries into the outdoor sensor first
- Place batteries into display
- Allow units to sit side by side until they connect.