Display missing lines in windchill box

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  • Updated 1 year ago
I'm new to acurite my display has a couple of lines missing in the windchill window all I want to n know is how to get it replaced it was a Christmas gift and I don't have a receipt and I have spent half of my life on hold with acirrite not picking up my call how can I talk to someone
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mark mcpherson

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Posted 1 year ago

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Ledrak

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Mark Acurite reps monitor this forum and should pick up on your request for help. A couple of things they will ask for before they can help is for the model number and because you have no receipt they will need the four digit number on the white QC label in the battery box. These things should speed your request, good luck.
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mark mcpherson

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Thanks for the info I will get that info ready for when they do reply. Thank you
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Ledrak

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Mark they will first have you do a reset on the display directions in manual.
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AcuRite Jennifer

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Hello Mark,

What is the model number of your display? There is a QC code located inside the battery compartment of the display. You will need to remove the batteries. The code made be on the side or top or even on the compartment cover. As Ledrak stated we would recommend doing a pinhole factory reset on your display.

To do a factory reset: (THIS WILL CLEAR ALL OF YOURHISTORY AND YOUR SETTINGS)

Please verify that you are using a name brand (Rayovac or Energizer) standardalkaline batteries in the display unit. We do not recommend using anything thatis heavy duty, rechargeable, store brand or Lithium inside of the display.

- Remove all power, AC adapter and batteries, from the display unit.
- Press and hold down the pin hole reset button, located in the batterycompartment, for 20 seconds.
- Plug back into AC power and insert recommended batteries.
- Press and hold down the pin hole reset button for an additional 20seconds.
- Verify that the unit has powered on and once connection has been made,attempt to set time and date

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mark mcpherson

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Thank you everyone for the help acurite got back to me I sent them the unit they fixed it or replaced not sure and refunded my shipping charges happy customer at this point
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mark mcpherson

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mark mcpherson

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I'm new to this not sure if you received my last email the qc0716 is on the battery cover the on door if you need mor info please email me thank you for your help Jennifer I appreciate it.
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AcuRite Rachell, Employee

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Hello Mark,

We have emailed you at the email address on file regarding your warranty.  Please check your inbox. Thank you.