Device must be connected and reporting data to claim it.

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  • Problem
  • Updated 2 months ago
Sadly I did not see this forum before I bought this unit. I have an Acurite 01536 and can't get the software working. This unit is USB connected and it is logging data to my PC however the myacurite software fails with this error "Device must be connected and reporting data to claim it. Please make sure the device is connected to your router and the status lights are blinking." I've entered the mac address of the unit etc and tried disabling my firewall also to no avail. I am running Windows 10. I am looking for third party software see if that works with this unit. Sadly I've discarded the packaging or this unit would be returned to the seller. I am located in Australia
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mikeg

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  • Very annoyed

Posted 3 months ago

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AcuRite Rachell, Employee

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Hello Mikeg,

Verify you downloaded the new AcuRite PC Connect software (v.2.0.3 Windows or 1.0.46 Mac) and removed the previous software you had been using. Once this is done, PC Connect needs to be connected to add the MAC address/Device ID. Under Data Transfer you should check the box if you want automatic data transfers, then chose how often you would like them to transfer. Below you should see Weather Sharing, check the box that says Share my Weather Data, a box should appear asking for your Device ID, enter the 12 digit ID and click 'Share Now'. Under status you should see the display detected, below you should see a time stamp of the current data transfer. Below you should see My AcuRite Sharing Active. Once My AcuRite sharing is active Try to add your device to My AcuRite by clicking the plus tab at the top of the page. Make sure that your PC does not go into sleep mode. In order for the information to transmit online, the following things need to happen.

You need to keep the display plugged into the computer

You need to have the software running

The computer needs to stay on and running (going into sleep mode will prevent any readings from transmitting)

The computer needs to be online at all times

If one of these things is not happening that could be why your information is not transmitting online. Thank you.