DEBIT CARD CHARGE (REJECTED TRANSACTION)

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  • Updated 2 years ago
  • (Edited)
Hello On 25th of January I tried to buy an Acurite 02077RM weather station but failed. My billing address is outside US and the transaction was rejected. However, 56.97 USD have been suspended by your payment service. I used my Payoneer mastercard and according to their support service I should contact the seller (acurite.com) for payment cancellation or I should provide an official paper from Acurite.com that you are not going to charge this sum hereafter. Purchase date: 01/25/2017 Please comment on this issue
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Mikhail Balaklietz

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Posted 2 years ago

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AcuRite Jennifer

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Hello Mikhail,

In order to place an order with us the billing and shipping address has to be in the United States or Canada. The bank may have placed a hold on the funds. This should drop off within 3-5 business days depending on your financial institution. Thank you.