I have a bridge that I had delivered to family in China in 2016, that bridge is completely unresponsive since the update this last fall. They brought the bridge back with them and we need a quick replacement. I am in Waukesha, so I can plan to drive down and make the swap directly. I have left my callback number with your automated phone system during business hours three days in a row and have not received any help. Please help me get this done.