Data Not Received Yet

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  • Updated 1 year ago

I set up my 01525A1 Weather Station about 3 months ago.  I am receiving the information from my outside unit on my inside console. Unfortunately, the Data Transfer from my console to my computer is showing up with a AcuRite Display Console Not Detected. 

I have uninstalled the software and reinstalled the software.  Still nothing. 

On my Dashboard, I am getting this error:  Device must be registered and be reporting data to claim it.  I have attached a screen shot with the MAC address blurred

I registered it.  Am I supposed to do it somewhere else?  Or what am I missing?  I want to be able to get my weather on my smart phone, but right now...I don't feel smart LOL

Thank you in advance for any help!


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KarenneLyn

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Posted 2 years ago

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AcuRite Jennifer

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Hello KarenneLyn,

The Acu-Link system has been retired and replaced with the new My AcuRite system.  You will need to uninstall the AcuRite Connect software, and download the new PC Connect software provided in the link.   https://www.acurite.com/kbase/downloads/PC_Connect_My_AcuRite.html



Please make sure you have your display in USB mode 3. On the PC Connect software under status it should say the display console is detected. Below that last data received should be a current date and time stamp. Below that My AcuRite Sharing should say Data Sending. If it does not please go to Weather Sharing, and make sure you have the box checked that says share my weather data. You will enter your Device ID/ Mac address. Below that you will click share now. Under status you will then see My AcuRite Sharing: Data sending. You will then go to My AcuRite.com, and log into your account. Go to settings and devices and enter your information as requested. Thank you. Have a great day!



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KarenneLyn

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Thank you, I did uninstall the old software and installed the new one.


I do have my console on USA Mode 3

The software does say 'Indoor Display:  Detected'

I do have Weather sharing on

I went to my online Dashboard and tried to add my device and I get this error:  Device must be registered and be reporting data to claim it


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KarenneLyn

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oops.  Still nothing
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AcuRite Jennifer

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Hello KarenneLyn,

It is not receiving data. Once the display is detected you should get a message that says last data received with a current time stamp.  Then below that it should say My AcuRite Sharing: Sending data. Please unplug the USB connection for 30 seconds and plug it back in. If that doesn't correct the problem, try a different port on the computer, or different USB cable. Enjoy your day!
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KarenneLyn

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Okay I did the unplug thing..that did not work.


I went and purchased a new USB cable...that did not work.


It still detects the console, but does not go any further. 


Any other suggestions?

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AcuRite Jennifer

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Hello KarenneLyn,

We have emailed you at the address on file for more personal information. Please check your inbox. Thank you. Enjoy your day!
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Cristina Brigham

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I have the same problem. I don't have any previous versions of the software as this is the first AcuRite product I have tried connecting to my PC. I purchased the Professional Weather Center Model #01525A1 on 12/10/16. I have been trying for two days to access the data "online" through both my PC and iPhone. Successfully downloaded and installed AcuRite PC Connect software version 2.0.3 and don't have a "smartHUB", etc. (have uninstalled, re-installed the software on two different laptops; one running Windows 8.1 and one running Windows 7 Pro). I have read multiple posts about this same problem and have tried all suggestions (and more). Added the AcuRite software to my virus protection, successfully registered my weather station with AcuRite 5 times (most recently this morning see below) but when I try and add my device to "myAcuRite" account, I get the error message "device must be registered and reporting data to claim it" error message. As you can see in the attached AcuRite PC Connect screen shot, my "indoor display is detected". The display is transmitting data successfully but not transferring data to either my PC or iPhone. I've also registered my device with weather underground and received my "station ID" and "Station Key/Password" but the "Status" still says "waiting for data". The AcuRite PC Connect has also consistently  shown the following statuses for the past two days: "No data received from indoor display", "My AcuRite Sharing: Waiting For Data". I have tried leaving the AcuRite PC Connect software running overnight with my "indoor display" connected by USB but no changes in "Status" occur or the program will "quit" eventually giving an error message "the program has stopped working". I've made sure the USB mode is set to 3 on the indoor display (attached a screen shot of the display). I've unplugged, removed and re-installed the batteries and reset the indoor display. Still same problem. As I was writing this, I received an error message (screen shot attached) that the outdoor sensor has lost contact with the display (even though the display is still receiving data from the sensor) and the AcuRite PC Connect is still running with the same statuses.

Please help!!

Cristina Brigham







Registration Confirmation

You have successfully registered your product with Chaney Instrument Co.

Registration Details:
Name: Cristina Brigham
Model: 01525A1

Be sure to visit http://www.AcuRite.com and leave a review to let us know how you're enjoying your product.

Thank you,
Chaney Instrument Co. / AcuRite

Inbox
xChaney Instrument Co. - No Reply no-reply@acurite.com via szoa6jkpgk4th7.e-ybz7mak.na38.bnc.salesforce.com 11:49 AM (1 hour ago)

to me
(Edited)
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AcuRite Rachell, Employee

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Hello Christina,

We are sorry for the issues you have been experiencing.  PC Connect needs to be completely set up and streaming to My AcuRite before you can register the display. Please try to uninstall your software and reinstall it. Let us know if this corrects the issue.  Thank you and have a great day!
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Cristina Brigham

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Hello,

As I already stated, I have tried uninstalling and re-installing the software without any change in status. If what you are saying is accurate "PC Connect needs to be completely set up and streaming to My AcuRite before you can register the display", Is there a way to "un-register" the device with My AcuRite?
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AcuRite Jennifer

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Hello Cristina,

Please try the reset steps below on the display.  

To do a factory reset: (THIS WILL CLEAR ALL OF YOURHISTORY AND YOUR SETTINGS)

Please verify that you are using a name brand (Rayovac or Energizer) standardalkaline batteries in the display unit. We do not recommend using anything thatis heavy duty, rechargeable, store brand or Lithium inside of the display.

- Remove all power, AC adapter and batteries, from the display unit.
- Press and hold down the pin hole reset button, located in the batterycompartment, for 20 seconds.
- Plug back into AC power and insert recommended batteries.
- Press and hold down the pin hole reset button for an additional 20seconds.
- Verify that the unit has powered on and once connection has been made,attempt to set time and date. Once this is done please change the USB mode to 3 and then plug the display in. If this does not correct the problem, the next step would be to have you send the product in for warranty. Thank you. Enjoy your day!
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KarenneLyn

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Jennifer, I never got an email from you  can you please resend it.  This is getting frustrating and I was contemplating throwing this expensive unit in the trash
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AcuRite Jennifer

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Hello KarenneLyn,

We have emailed you at the address associated with your community forum account. Please check your inbox. Thank you.
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KarenneLyn

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Hi Jennifer.  I have still not gotten that email and I have checked thru my spam in my gmail account.  Can you please resend it?
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AcuRite Jennifer

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Hello KarenneLyn,

We have emailed you at the address associated with your community forum account. Please check your inbox.
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KarenneLyn

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Hi Jennifer.  I still have not gotten an email. 
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AcuRite Jennifer

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Hello KarenneLyn,

We sent another email to your gmail account. Please make sure you have Chaney Instrument Company on the approved senders list, and we are not blocked. Thank you.
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Tom Buckner

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Will repeat possible solution to the never-ending threads of issues with PC connect:

If you look through these forums, you will see this as a HUGE problem with those using PC Connect.  Here are most solutions:

1.     Update all your drivers for USB hubs

2.     Go into power management (google if you need details) and turn off sleep settings that put your USB hubs to sleep

3.     If none of that works (and for many, like me, it does not) download VIS Reader http://www.valleyinfosys.com/visreader.html  It is basically the reader you see when PC Connect first starts up.  

          The difference is that they keep VIS Reader updated and debugged regularly and customer support and documentation (http://forum1.valleyinfosys.com/Downloads/VISReader-Documentation.pdf ) is excellent!  Lots of free features and even more with a sub.  If you sub, mention buckizard for some extra.

It is designed as a replacement for Acurite’s software and no other programs are needed.

Good luck!  After my computer, PC Connect, and more kept freezing, locking up, gaps in data, etc, with VIS Reader over a month and not one problem or gap!