Customer service? What customer service?

  • 2
  • Problem
  • Updated 2 weeks ago
I have been on the phone for hours today only to be waiting, tried the callback option, that doesn't work.  I have had nothing but problems with the acurite app and website to display the info, and now my smart hub seems to be dead,so now I have an $80 paperweight.  Sure would be nice to get a hold of someone to solve my problem. 
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Ryan Hansen

  • 34 Posts
  • 4 Reply Likes
  • pissed off

Posted 2 years ago

  • 2
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Kelley

  • 11 Posts
  • 2 Reply Likes
It is not your system it is AcuRite. They are having issues. Hang tight.
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janice

  • 7 Posts
  • 2 Reply Likes
Finally, up and running. I just received my other hub with 3 sensors for our home..They are working also. Keeping my fingers crossed. Mountain Home is now working also.
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Hal Jordan

  • 5 Posts
  • 1 Reply Like
I have found it helpful to search the forum for information and find others who are having the same problem. For example, my smartHUB lights both went out after I pressed the ACTIVATE button for 4 seconds as directed in the brochure. A short time searching on the forum showed me two people who had pressed and held the ACTIVATE button for 45 seconds and got their smartHUBs working again. That worked for me also. Give it a try.
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Ryan Hansen

  • 34 Posts
  • 4 Reply Likes
Thankfully, there are many helpful people on this forum, and I was able to get my issues fixed, still have a minor problem, but for the most part all is good. 
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AcuRite Jennifer

  • 11801 Posts
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Hello Ryan,

We apologize that you were not able to reach us. The phone system is something that we are working on getting corrected. We are happy to hear you were able to get your problem resolved. You stated you had a minor problem. Can you please provide us with more details so we can further assist you with this problem. Thank you.
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Ryan Hansen

  • 34 Posts
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I lost communication to my 5 in 1 using my smarthub.  Not knowing about the outage I was troubleshooting for hours with no progress.  I started reading comments on here and figured out some things to try.  Needless to say everything is back to normal. 
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AcuRite Jennifer

  • 11801 Posts
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Hello Ryan,

We are working on better communication with our customers. We apologize that you were troubleshooting when it was on our end.
(Edited)
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Carl T. Avey

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I going on an hour and a half waiting to connect to a representative.  AND I've gone from 4th to 2nd in line.