How do I know you are screwing your established customers? I was prepared to bite-the-bullet and upgrade my Smarthub to the Access hub using the discount code you provided me. In the checkout, before I put the discount code in, I happily noted several options for free shipping. After I put the discount code into the checkout, the free shipping options disappeared.
So Acurite is offering free shipping for customers who pay the full price, yet manage to squeeze even more money out of customers who are upgrading from Smarthub to Access hub at a discount.
I wouldn’t need a discount or free shipping if you didn’t deactivate the Smarthub.
Acurite = customer care at its worst!

- 9 Posts
- 0 Reply Likes
- Acurite charges shipping for discounted Access hub, but free shipping for full price Access. Thanks for screwing established users... again!
Posted 1 month ago
- 61 Posts
- 4 Reply Likes
- 10 Posts
- 0 Reply Likes
For what it is worth I just upgraded two SmartHubs to Access hubs and my $80 order shipped free.
And I just finished installing the second hub at our vacation home and both installs went smoothly. Also, it seems the new Access hubs do have better antennas as some say--several outlying sensors at both locations that were reading as "Fair" connection status in the past are all now showing "Excellent" connections. So that, and combined with a much more attractive looking unit with no more multiple blinking blue lights, and so far I'm quite pleased with the upgrade. Good luck.
- 66 Posts
- 10 Reply Likes
First we are forced to purchase a item which shouldn't be required but AcuRite has threatened no more support for our already purchased equipment, then we get it again in the butt for shipping.
Plus, when purchasing from Canada, there is ~30% exchange added to the total bill.
Something smells...
- 58 Posts
- 19 Reply Likes
- 392 Posts
- 94 Reply Likes
- 722 Posts
- 119 Reply Likes
If you want free shipping, do not use the Access code. Your choice.
- 12 Posts
- 4 Reply Likes
- 9 Posts
- 0 Reply Likes
- 61 Posts
- 4 Reply Likes
- 3 Posts
- 3 Reply Likes
All I want is the advertised sale price, with advertised coupon applied, and free shipping as stated at the top of their website on my order that is more than $50.
Yet another Fraud from this company.
- 58 Posts
- 19 Reply Likes
- 11801 Posts
- 534 Reply Likes
We would be happy to help you with your order and the proper discount. Did you place the order already, or are you waiting to place the order?
- 9 Posts
- 0 Reply Likes
If there is a technical reason behind this need to kill the Smarthub, then tell us that. Instead they send one email saying you have 30 days to upgrade before your Smarthub is dead. Come on!
- 58 Posts
- 19 Reply Likes
- 722 Posts
- 119 Reply Likes
In the past Acurite kept adding new products to their line with new Displays but did not have a product that tied into and communicated over the internet to a central server. I bet Acurite learned quite a bit with SH and realized they needed a newer product that fixed deficiencies and added new capabilities resulting in Access product.
End of lifing is a non trivial task and Apple learned long ago how to master this. They had MACs, iPods, iPads, iPhones, OS, etc to learn from and have had many iterations to refine it. I think this might be the first time for Acurite.
Acurite has been beaten up for SH/Access process and have reacted and modified their position. They are learning and I will bet the next product replacement will be much different and better from end users' perspectives (I hope).
Apple has set a new standard for consumers' expectations and I have seen this ripple through many technology products (even niche SW products like EDA SW). Apple is a mature company and I think of Acurite as a young teenager. You expect teenagers to stumble, scrape their knees but will learn and become better. I think the fact that Atlas is delayed based on Beta testers shows they trying to release a better product. If not, Acurite could have released Atlas months ago to capture the revenue without ANY regard to their customers' experience. Acurite is making a correct but difficult financial decision with Atlas. I would give them credit.
My 2 cents....and NO i do not work for Acurite but have supplied endless feedback on products ans did participate in Access and Atlas Beta programs.
I would like them to be very successful since they address the lower price market.
- 66 Posts
- 10 Reply Likes
Your statement about Apple is not quite as simple as your claim implies.
In response to inquires about the iPhone (for example), Apple said "a software feature released last year makes your phone operate more slowly to offset problems with its aging lithium ion battery. As batteries get older, they don't hold their charges as well as newer batteries, and can have worse problems when the charge is low or the temperature is cold."
The aging battery means your phone could have trouble operating or might unexpectedly shut down, as happened to the iPhone 6 and 6S last year. The processors in those devices wanted to hit faster speeds, but their batteries couldn't handle the demand, prompting some phones to simply switch themselves off.
To address that, Apple's iOS
software, starting with last year's iOS 10.2.1, incorporated better
power management capabilities, the company says. The operating system
slows down your device to prevent it from shutting down, Apple says, but
only in cases of cold temperature, a low battery charge or very old
batteries.
This is in no way comparable to what AcuRite seems to be doing.
Let's not confuse Apples and oranges...
- 722 Posts
- 119 Reply Likes
- 873 Posts
- 181 Reply Likes
In my view your characterization of this company as a teenager with much potential and much to be learned is spot on. Also, like you, I wish them well going forward. I'm sure we both will continue to offer them kudos and swift kicks as appropriate.
- 66 Posts
- 10 Reply Likes
Related Categories
-
01010 "Acurite Professional Weather Center with Easy Mount 5-in-1 Sensor "
- 169 Conversations
- 150 Followers
-
01500 AcuRite Professional Weather Center with Easy Mount 5-in-1 Sensor
- 141 Conversations
- 34 Followers
-
01025 AcuRite Professional Weather Center with Easy Mount 5-in-1 Sensor
- 142 Conversations
- 40 Followers
-
01515 AcuRite Professional Weather Center with Easy Mount 5-in-1 Sensor
- 161 Conversations
- 54 Followers
-
01602 Professional Weather Center with Easy Mount 5-in-1 Sensor
- 95 Conversations
- 24 Followers
-
01506 AcuRite Professional Weather Center with Easy Mount 5-in-1 Sensor
- 83 Conversations
- 26 Followers