Charging shipping for discounted Access hub

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  • Updated 3 months ago
Acurite,, you continue to screw your customers by charging shipping for established customers who are eligible to use the discount code, yet offering free shipping of the Access for those “new” customers without a discount code.

How do I know you are screwing your established customers? I was prepared to bite-the-bullet and upgrade my Smarthub to the Access hub using the discount code you provided me. In the checkout, before I put the discount code in, I happily noted several options for free shipping. After I put the discount code into the checkout, the free shipping options disappeared.

So Acurite is offering free shipping for customers who pay the full price, yet manage to squeeze even more money out of customers who are upgrading from Smarthub to Access hub at a discount.
I wouldn’t need a discount or free shipping if you didn’t deactivate the Smarthub.
Acurite = customer care at its worst!

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prw629

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  • Acurite charges shipping for discounted Access hub, but free shipping for full price Access. Thanks for screwing established users... again!

Posted 3 months ago

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Eric D

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Wow, really? I personally didn't mind paying the shipping for a access hub that is less than half the normal cost of new.  Maybe it is just me.  The new access works far better than the older unit and has battery backup.  If I have anything negative to say it would be they didn't include wifi as a connection means in place of the Ethernet.  Just my humble opinion.
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Mike Nelson

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For prw629, this doesn't really improve your situation but as a long-time AcuRite customer I believe the issue here is the company's policy of free shipping for orders of $50 or more. Your new Access hub was about $40, so you got charged shipping, and would not have if you paid the full $130 price.  Understand your point since you were being essentially forced into the upgrade...but it was at a discounted price compared to the $130 price.

For what it is worth I just upgraded two SmartHubs to Access hubs and my $80 order shipped free.

And I just finished installing the second hub at our vacation home and both installs went smoothly. Also, it seems the new Access hubs do have better antennas as some say--several outlying sensors at both locations that were reading as "Fair" connection status in the past are all now showing "Excellent" connections. So that, and combined with a much more attractive looking unit with no more multiple blinking blue lights, and so far I'm quite pleased with the upgrade. Good luck.
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Dale

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Actually, it is even worse for Canadians. When we try to order the "claimed to be" discounted access hub, the shipping charges are as much or more than the hub. This is totally unreasonable.
First we are forced to purchase a item which shouldn't be required but AcuRite has threatened no more support for our already purchased equipment, then we get it again in the butt for shipping.
Plus, when purchasing from Canada, there is ~30% exchange added to the total bill.
Something smells...
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MuskokaJohn

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You can buy all of Acurite equipment on Amazon.ca. Even an Access. But buying direct from Acurite, with the coupon, and paying shipping, and paying the exchange rate, and paying duty, and paying brokers fees, it's still $40 cheaper than ordering it from Amazon. Also remember My Acurite and Weather Underground are a free service, but I don't expect that to last. Remember when TV was free on the airways? Oh it's still there, but most prefer to pay a fee for a better overall product. And I think that's coming.
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Jack Canavera

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One of the things I considered was purchasing another sensor trying to offset the shipping charge.  Found it was easy to order a tower sensor which I will put else where.  That makes the order a free ship and the true cost of the new sensor is just a few bucks dependent on how you look at the purchase.  If you don't want a sensor then I understand but I've been wanting to purchase one but held off due to the shipping charges for that small order.  
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Bill Martin

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i would compare the non discounted/shipping costs vs discounted/shipping costs. The two totals should be easy to calculate and I would choose the cheaper (which is probably with Access discount code). But that is me.

If you want free shipping, do not use the Access code. Your choice.
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MVMike

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Screwed us?? I just saved $90 on an Access hub and now can turn off the PC I've had running 24/7 for 2 yrs to post data to the web every 5 seconds.  Hmmm, $90 + monthly savings on electricity + wear and tear on a PC vs. $5.90 shipping and handling ???  Really? - I'd have gladly paid double that. Thanks Acurite. I really appreciated you taking care of us loyal customers giving us such a great discount offer on the Access.
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prw629

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It is not the money that is the issue, it is the fact that last year I spent $100 for the Smarthub only to learn that now it is being deactivated, and I will now need to purchase more hardware. Does Apple deactivate old iPhone models with the release of newer models? No. Older models stay active until the owner opts on their own to upgrade. I agree that the $90 discount is nice, it is just that Acurite has shown little consideration for its customers from the start of this upgrade program. Don’t forget, the original end of life for Smarthub was set for 30 days, then a few months, and only recently, one year out. Have they extended the discount code to allow for household budgets? No.
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Eric D

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Excellent point MVMike!  I too really thought that Acurite was taking care of us with this hub offer.  In the past I had a few other little problems that they were happy to help out with.  No matter what you do there is always someone that thinks they deserve more and will never be satisfied.  That sure is a sad way to live one's life.
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Tony DeFelice

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I decided to try and upgrade with my discount code as well.  In my experience ANY order using the discount code results in shipping being charged even if it is OVER $50.  Just another Lie from Acurite!  Even worse... I tried to buy a discounted bundle including the Access and the coupon worked... but only gave me a discount of $72 instead of $90 and wanted to charge shipping.  Just when I think they couldn't be anymore tone deaf to their customers... they prove me wrong.  
All I want is the advertised sale price, with advertised coupon applied, and free shipping as stated at the top of their website on my order that is more than $50.  
Yet another Fraud from this company.  
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MuskokaJohn

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You must be in Canada. It clearly states that free shipping is only in the US.
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Tony DeFelice

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Nope.  I am in New Hampshire, USA.
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AcuRite Jennifer

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Hello Tony,

We would be happy to help you with your order and the proper discount. Did you place the order already, or are you waiting to place the order?
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prw629

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It is not the money that is the issue, it is the fact that last year I spent $100 for the Smarthub only to learn that now it is being deactivated, and I will now need to purchase more hardware. Does Apple deactivate old iPhone models with the release of newer models? No. Older models stay active until the owner opts, on their own, to upgrade. I agree that the $90 discount is nice, it is just that Acurite has shown little consideration for its customers from the start of this upgrade program. Don’t forget, the original end of life for Smarthub was set for 30 days, then a few months, and only recently, one year out. Have they extended the discount code to allow for household budgets? No.
If there is a technical reason behind this need to kill the Smarthub, then tell us that. Instead they send one email saying you have 30 days to upgrade before your Smarthub is dead. Come on!
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MuskokaJohn

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FYI. Every time Apple updates their iOS, it purposely slows down all older phones and iPads. That's why people buy new iPhones every year at a cost of well over $1000.
(Edited)
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Bill Martin

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I do not know how often Acurite has done this type of end of life and releasing a new product (SH vs Access). My bet: never.

In the past Acurite kept adding new products to their line with new Displays but did not have a product that tied into and communicated over the internet to a central server. I bet Acurite learned quite a bit with SH and realized they needed a newer product that fixed deficiencies and added new capabilities resulting in Access product.

End of lifing is a non trivial task and Apple learned long ago how to master this. They had MACs, iPods, iPads, iPhones, OS, etc to learn from and have had many iterations to refine it. I think this might be the first time for Acurite.
Acurite has been beaten up for SH/Access process and have reacted and modified their position. They are learning and I will bet the next product replacement will be much different and better from end users' perspectives (I hope).

Apple has set a new standard for consumers' expectations and I have seen this ripple through many technology products (even niche SW products like EDA SW). Apple is a mature company and I think of Acurite as a young teenager. You expect teenagers to stumble, scrape their knees but will learn and become better. I think the fact that Atlas is delayed based on Beta testers shows they trying to release a better product. If not, Acurite could have released Atlas months ago to capture the revenue without ANY regard to their customers' experience. Acurite is making a correct but difficult financial decision with Atlas. I would give them credit.
My 2 cents....and NO i do not work for Acurite but have supplied endless feedback on products ans did participate in Access and Atlas Beta programs.
I would like them to be very successful since they address the lower price market.
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Dale

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Bill:
Your statement about Apple is not quite as simple as your claim implies.
In response to inquires about the iPhone (for example), Apple said "a software feature released last year makes your phone operate more slowly to offset problems with its aging lithium ion battery. As batteries get older, they don't hold their charges as well as newer batteries, and can have worse problems when the charge is low or the temperature is cold."

The aging battery means your phone could have trouble operating or might unexpectedly shut down, as happened to the iPhone 6 and 6S last year. The processors in those devices wanted to hit faster speeds, but their batteries couldn't handle the demand, prompting some phones to simply switch themselves off.

To address that, Apple's iOS software, starting with last year's iOS 10.2.1, incorporated better power management capabilities, the company says. The operating system slows down your device to prevent it from shutting down, Apple says, but only in cases of cold temperature, a low battery charge or very old batteries.
This is in no way comparable to what AcuRite seems to be doing.
Let's not confuse Apples and oranges...

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Bill Martin

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you missed rhe point: Apple has hundreds of products that have been obsoleted and new omes released back from the '70s. The long learning curve is very different from Acurite's. Forget this OS slowdown specific item, not what I was driving at.
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John Z

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Bill Martin,
In my view your characterization of this company as a teenager with much potential and much to be learned is spot on. Also, like you, I wish them well going forward. I'm sure we both will continue to offer them kudos and swift kicks as appropriate.
(Edited)
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Dale

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Although I don't want to be seen as an Apple defender, I can say that every Mac which I've owned since their power PC (~ 25 to 30 years ago) still works as well as it ever did. If AcuRite pans out this way, I'll be quite satisfied.