Acurite,, you continue to screw your customers by charging shipping for established customers who are eligible to use the discount code, yet offering free shipping of the Access for those “new” customers without a discount code.
How do I know you are screwing your established customers? I was prepared to bite-the-bullet and upgrade my Smarthub to the Access hub using the discount code you provided me. In the checkout, before I put the discount code in, I happily noted several options for free shipping. After I put the discount code into the checkout, the free shipping options disappeared.
So Acurite is offering free shipping for customers who pay the full price, yet manage to squeeze even more money out of customers who are upgrading from Smarthub to Access hub at a discount.
I wouldn’t need a discount or free shipping if you didn’t deactivate the Smarthub.
Acurite = customer care at its worst!
How do I know you are screwing your established customers? I was prepared to bite-the-bullet and upgrade my Smarthub to the Access hub using the discount code you provided me. In the checkout, before I put the discount code in, I happily noted several options for free shipping. After I put the discount code into the checkout, the free shipping options disappeared.
So Acurite is offering free shipping for customers who pay the full price, yet manage to squeeze even more money out of customers who are upgrading from Smarthub to Access hub at a discount.
I wouldn’t need a discount or free shipping if you didn’t deactivate the Smarthub.
Acurite = customer care at its worst!
Posted 1 month ago
Screwed us?? I just saved $90 on an Access hub and now can turn off the PC I've had running 24/7 for 2 yrs to post data to the web every 5 seconds. Hmmm, $90 + monthly savings on electricity + wear and tear on a PC vs. $5.90 shipping and handling ??? Really? - I'd have gladly paid double that. Thanks Acurite. I really appreciated you taking care of us loyal customers giving us such a great discount offer on the Access.
It is not the money that is the issue, it is the fact that last year I spent $100 for the Smarthub only to learn that now it is being deactivated, and I will now need to purchase more hardware. Does Apple deactivate old iPhone models with the release of newer models? No. Older models stay active until the owner opts on their own to upgrade. I agree that the $90 discount is nice, it is just that Acurite has shown little consideration for its customers from the start of this upgrade program. Don’t forget, the original end of life for Smarthub was set for 30 days, then a few months, and only recently, one year out. Have they extended the discount code to allow for household budgets? No.
I decided to try and upgrade with my discount code as well. In my experience ANY order using the discount code results in shipping being charged even if it is OVER $50. Just another Lie from Acurite! Even worse... I tried to buy a discounted bundle including the Access and the coupon worked... but only gave me a discount of $72 instead of $90 and wanted to charge shipping. Just when I think they couldn't be anymore tone deaf to their customers... they prove me wrong.
All I want is the advertised sale price, with advertised coupon applied, and free shipping as stated at the top of their website on my order that is more than $50.
Yet another Fraud from this company.
All I want is the advertised sale price, with advertised coupon applied, and free shipping as stated at the top of their website on my order that is more than $50.
Yet another Fraud from this company.
You must be in Canada. It clearly states that free shipping is only in the US.
Nope. I am in New Hampshire, USA.
Hello Tony,
We would be happy to help you with your order and the proper discount. Did you place the order already, or are you waiting to place the order?
We would be happy to help you with your order and the proper discount. Did you place the order already, or are you waiting to place the order?
I do not know how often Acurite has done this type of end of life and releasing a new product (SH vs Access). My bet: never.
In the past Acurite kept adding new products to their line with new Displays but did not have a product that tied into and communicated over the internet to a central server. I bet Acurite learned quite a bit with SH and realized they needed a newer product that fixed deficiencies and added new capabilities resulting in Access product.
End of lifing is a non trivial task and Apple learned long ago how to master this. They had MACs, iPods, iPads, iPhones, OS, etc to learn from and have had many iterations to refine it. I think this might be the first time for Acurite.
Acurite has been beaten up for SH/Access process and have reacted and modified their position. They are learning and I will bet the next product replacement will be much different and better from end users' perspectives (I hope).
Apple has set a new standard for consumers' expectations and I have seen this ripple through many technology products (even niche SW products like EDA SW). Apple is a mature company and I think of Acurite as a young teenager. You expect teenagers to stumble, scrape their knees but will learn and become better. I think the fact that Atlas is delayed based on Beta testers shows they trying to release a better product. If not, Acurite could have released Atlas months ago to capture the revenue without ANY regard to their customers' experience. Acurite is making a correct but difficult financial decision with Atlas. I would give them credit.
My 2 cents....and NO i do not work for Acurite but have supplied endless feedback on products ans did participate in Access and Atlas Beta programs.
I would like them to be very successful since they address the lower price market.
In the past Acurite kept adding new products to their line with new Displays but did not have a product that tied into and communicated over the internet to a central server. I bet Acurite learned quite a bit with SH and realized they needed a newer product that fixed deficiencies and added new capabilities resulting in Access product.
End of lifing is a non trivial task and Apple learned long ago how to master this. They had MACs, iPods, iPads, iPhones, OS, etc to learn from and have had many iterations to refine it. I think this might be the first time for Acurite.
Acurite has been beaten up for SH/Access process and have reacted and modified their position. They are learning and I will bet the next product replacement will be much different and better from end users' perspectives (I hope).
Apple has set a new standard for consumers' expectations and I have seen this ripple through many technology products (even niche SW products like EDA SW). Apple is a mature company and I think of Acurite as a young teenager. You expect teenagers to stumble, scrape their knees but will learn and become better. I think the fact that Atlas is delayed based on Beta testers shows they trying to release a better product. If not, Acurite could have released Atlas months ago to capture the revenue without ANY regard to their customers' experience. Acurite is making a correct but difficult financial decision with Atlas. I would give them credit.
My 2 cents....and NO i do not work for Acurite but have supplied endless feedback on products ans did participate in Access and Atlas Beta programs.
I would like them to be very successful since they address the lower price market.
Bill:
Your statement about Apple is not quite as simple as your claim implies.
In response to inquires about the iPhone (for example), Apple said "a software feature released last year makes your phone operate more slowly to offset problems with its aging lithium ion battery. As batteries get older, they don't hold their charges as well as newer batteries, and can have worse problems when the charge is low or the temperature is cold."
Your statement about Apple is not quite as simple as your claim implies.
In response to inquires about the iPhone (for example), Apple said "a software feature released last year makes your phone operate more slowly to offset problems with its aging lithium ion battery. As batteries get older, they don't hold their charges as well as newer batteries, and can have worse problems when the charge is low or the temperature is cold."
The aging battery means your phone could have trouble operating or might unexpectedly shut down, as happened to the iPhone 6 and 6S last year. The processors in those devices wanted to hit faster speeds, but their batteries couldn't handle the demand, prompting some phones to simply switch themselves off.
To address that, Apple's iOS
software, starting with last year's iOS 10.2.1, incorporated better
power management capabilities, the company says. The operating system
slows down your device to prevent it from shutting down, Apple says, but
only in cases of cold temperature, a low battery charge or very old
batteries.
This is in no way comparable to what AcuRite seems to be doing.
Let's not confuse Apples and oranges...
you missed rhe point: Apple has hundreds of products that have been obsoleted and new omes released back from the '70s. The long learning curve is very different from Acurite's. Forget this OS slowdown specific item, not what I was driving at.
Bill Martin,
In my view your characterization of this company as a teenager with much potential and much to be learned is spot on. Also, like you, I wish them well going forward. I'm sure we both will continue to offer them kudos and swift kicks as appropriate.
In my view your characterization of this company as a teenager with much potential and much to be learned is spot on. Also, like you, I wish them well going forward. I'm sure we both will continue to offer them kudos and swift kicks as appropriate.
(Edited)
Although I don't want to be seen as an Apple defender, I can say that every Mac which I've owned since their power PC (~ 25 to 30 years ago) still works as well as it ever did. If AcuRite pans out this way, I'll be quite satisfied.
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