CAN'T SETUP NEW ACURITE ACCESS. And for some reason your customer service dept takes the whole week off. FAILURE.

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  • Updated 2 weeks ago
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Bottom line is that I can not connect the AcuRite Access unit to either the myacurite webpage or their app.  Without me being able to connect Access to an acurite account, this product is useless and can't function.
This was a very frustrating purchase.  The product is being returned to Amazon.

This has to be the worst setup procedure of any product I've owned.  Not only is the setup process design much more complex than it has to be, the installation didn't work for me, thus the product is a 'failure' and has to be returned. 

I followed every instruction to the tee.  I waiting the the amount of time in the directions.  Everything seems fine; blue light is steady blue, ethernet cable all connected and flashing the appropriate color on router and Acurite Access, power on, internet working fine, etc.  Then when I go to connect my device to Acurite (which is mandatory to get any values or readings from this tool), I perpetually get the message "Device must be connected and reporting data to claim it. Please make sure the device is connected to your router and the status lights are blinking.", and can not move on to the next step in the process.

So, then I try to call AcuRite support, on a regular business day, but they are closed for the holiday week (4th of July).  Very dissapointed with this customer service failure.  

My experience with this product is about as bad as it gets.  
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Eddy O-Go

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Posted 2 weeks ago

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Steve U

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Try and log directly into your Access (First: log into your router, find the attached devices screen, look for the MAC that matches the tag on your Access. Note the assigned IP. 
Now open a new Browser (tab) window, and type that IP into the address bar (eg 192.168.0.31 )Does it connect and show  the for internal troubleshooting screen?   That say it is alive on the network (there are issues where the LEDs are on, but no connections. they have not found what causes this on some units)If no screen: remove the network and power cables, wait until the front Blue has been blinking BLUE for 1 minute. attach the network, then the power. When the blue becomes solid, repeat the first test (the IP may change, so you might need to look at the router table first.
And YES, it is really dumb for the entire company to go on vacation, since SERVICE is a part of their product.