Can't connect to outdoor sensor

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  • Updated 3 years ago
Hi All,

I am a new user / customer.

I have the Acurite 5-in-1 Weather System

- Weather Environment System with PRO+ 5-in-1 Sensor & Display
- Model: 01057RM
- http://goo.gl/jA08qE

I am having problems with the indoor display unit connecting to the outdoor weather sensor. The indoor display unit simply shows the dashes ... and no data from the outdoor sensor.

I have followed the troubleshooting guides here on this website. I've done the following
- Made sure both units were on the same switch setting (a, b, c)
- Changed the batteries to use standard Duracell. Link to exact batteries (https://goo.gl/f0MPZb)
- Removed batteries from both units, added batteries in outdoor sensor first, then indoor display
- Brought outdoor sensor inside and placed next to indoor display

However, after all of these steps over the past 24 hours ... still can't connect the outdoor sensor to indoor display.

Is there any indicator on the outdoor sensor to let me know if it has power?

Any ideas on how I can resolve this connection issue?

Thanks in advance for any help. I'm really excited about using the product :-)
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Chad Darby

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Posted 3 years ago

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Gary Frey

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Evidently, their servers have been down the past 24 +/- hrs.
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George D. Nincehelser

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Regardless of the server issues,  your console display should be able to connect to your sensor.

Unfortunately, there is no power indicator on the 5n1.   The only thing I can suggest is to pay close attention to how the batteries are in the 5n1 so that they are properly oriented.

If you haven't tried it already, try a hard reset of the console.

Other than that, you'll probably have to call customer service.
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AcuRite Crystal

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Hi Chad,

It sounds like you have done something similar to our hard reset.  Please follow the steps below to ensure that a complete hard reset was done on the system.

Before proceeding with the reset, please check your batteries. We recommend that the batteries meet the following criteria:

• Verify you are using standard alkaline batteries such as Rayovac or Energizer. Lithium batteries can be used in the outdoor sensor if you are in a location that will frequently see temperatures below -4oF/-20oC. (Rechargeable batteries, as well as batteries that indicate a heavy-duty quality are not recommended, and may cause irregularities.)
• Verify that you are using a fresh set of batteries. The battery expiration date should be at least 6 years out. Batteries can lose 3% of their power or more every year in storage.

1. Bring both the sensor and display unit indoors and position them side by side.

2. Remove all batteries from both the sensor and the display unit. (If the display has an AC adapter, please unplug this, as well, to completely power down the unit.)

3. Locate the A-B-C ID switch inside each battery compartment. Make sure that the two parts are set to the same position. Please change both parts to the next available letter on the ID switch, as this can help to reset the unit. (Inside the battery compartment, you will see a small, white sticker with a 4-digit number. Please let us know this number.)

4. Reinstall batteries in outdoor sensor first.

5. Reinstall batteries (and/or reconnect AC adapter) to the display last.

6. Let both sensor and display sit side by side to establish connection. (Leaving the devices side by side for 30 minutes will allow you to verify accuracy by comparing the indoor and outdoor readings shown on the display. For accuracy standards, please visit http://www.acurite.com/accuracy.)

7. After a connection has been established, the sensor can be placed outdoors.

Please let us know if these steps were successful, or if we can offer any further assistance, as we want to be sure that the issue has been resolved.
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John

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I'm having the same problem since I hit clear all plus the only thing working on the display is the ticker. Model01515DIA3
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Chad Darby

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Hi All,

Just an update.

I went thru all of the troubleshooting steps again ... no success.

Called AcuRite Tech Support ... walked thru troubleshooting steps with the support person ... no success.

I had to ship the unit back for a warranty repair.

Hopefully it works when they return it ... sigh.
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AcuRite Kevin

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Hi Chad,

We're sorry you were experiencing difficulty; as soon as we get your unit in, we will have it inspected and in proper working order as quickly as possible.  Thank you for your patience!