Can ́t setup my bridge - Either you have typed your MAC address incorrectly,......

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Hi ,

My brother bought a 5in1 and a bridge in USA via amazon  and my parents took it to Brasil.
Now I ́m trying to register and it says 
  • Either you have typed your MAC address incorrectly, or that bridge is not available. Please verify your MAC address or press the 'Register' button on your bridge and try again!
I already pressed the button for 4-6 seconds.. the lights where flashing and then it ́s stoped flashing.. 

i PRESSED again..  and still can ́t register.. 

my email to send you my mac address is jorge@somers.com.br 

don ́t ask me to call your company because it wil cost more then the station !
I have to do it via email only 
Photo of Jorge E. Hime Somers

Jorge E. Hime Somers

  • 23 Posts
  • 4 Reply Likes

Posted 3 years ago

  • 1
Photo of Jorge E. Hime Somers

Jorge E. Hime Somers

  • 23 Posts
  • 4 Reply Likes
ok DONE REGISTER..
Via email they sent me the confirmation of my bridge had registered and then I did my setup.. now will wait until data beeing transfered from 5in1 to website
Thank you all
Photo of Keith Matteson

Keith Matteson

  • 1 Post
  • 0 Reply Likes
I am having the same thing happening to me.
Photo of AcuRite Jennifer

AcuRite Jennifer

  • 11801 Posts
  • 536 Reply Likes
Hi Keith,

I have sent an email to the address we have on file. Please check your inbox. Thank you. Have a good day!