bridge not working, no lights after update

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  • Problem
  • Updated 2 years ago
My bridge is no longer working after the update.
At first the network lights were on and no blue light. Now I have nothing after unplugging everything waiting about 5 minutes and plugging it all back in.

 
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Brandon Auble

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Posted 2 years ago

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AcuRite Jennifer

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Hello Brandon,

We have emailed you at the address on file for personal information. Please check your inbox. Thank you. Have a good day!

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MichaelS

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This is the same issue I started having 3 months back as well, though in my frustration and the lack of documentation provided by Acurite - I gave up. I'm going to give this one more try before I throw the bridge, sensor and wall display unit in the trash and buy the competition :( 

I call and there is no message that today is a holiday, only the 'call back during business hours' which of course this would be. Sorely disppointed in the process followed by Acurite for the forced update. :/
Michael
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AcuRite Jennifer

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Hello Michael,

We did post here on the forum that we would be closed on Friday and that we would return to normal hours Monday. We apologize if the recording did not say that. We would be happy to assist you. Can you please tell us what is going on with your smartHUB and the model number? Thank you. Enjoy your day!
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MichaelS

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I musn't have seen it then when I looked. I get it, folks deserve some time off.

Regarding the bridge, it's the 09150TRX v.104126. It takes out my entire home network when I connect it. I've reset it twice now and suffered through 2 hours of no internet in the hopes that it might connect to whichever server you've pointed them at to get updates, but to no avail. It simply remains unresponsive and I am unwilling to commit my entire internet connection to this little black box given its misbehavior.

The behavior is emulating that of a dying device, or poorly written software. I'll give your staff credit and assume they wrote stable code, so chances are very high that this is a defective unit. 

What do you suggest short of taking my network out again for hours?

Michael
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AcuRite Jennifer

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Hello MichaelS,

Were you ever able to get the smartHUB working on My AcuRite?  We have emailed you at the address on file for more personal information. Thank you. Enjoy your day!